OneCall AC - Plumbing - Drains

So so very happy with OneCall! Manager David Nieves came to our rescue this evening. We ultimately needed a whole new system, and David came through in helping us decide what was perfect for our family. He was such a breath of fresh air compared to the other company we had out this week! He was very honest and understanding, even got us set up to survive the night! After 7 days of no air and hassling with the other company, we are really just SO appreciative. Thank you so much David, you and OneCall now have customers for life!

Great customer care from David Nieves. He is very punctual, professional, and responsive. He arrived within 30 minutes of our first call and installed a full central air the same day. His team worked until midnight, on the hottest day of the summer so far, not stopping until the job was done. David offered his cell phone for text message and responds within minutes to every question until midnight. With his team working into the night to finish the job he offered to come back with a fresh set of eyes the next day to make sure everything was done right. The hot house was stressful during the day, but we got a great night sleep in a cool home that night. Thanks David.

Replaced 2 units when only one was broken. This is not fake. I had two units...one was a 22 month old Goodman and the other was broken. I called about why the new unit was replaced and never got call back. Only the broken unit needed to be fixed. Salesman took advantage of my tenant who got stuck paying for two units for over $16K. No record in your data base? I have the original of the collection demand you sent me for work I did not authorize on the property which I solely own. That is when I first found out that you had replaced my 22 month-old Goodman unit with a Comfort System.

Definitely tried to sell me. Said I had a $16K problem and didn’t even try to offer any other solutions. I felt tag-teamed, as there were two of them. They didn’t even try to get me to understand the problem. Instead, they offered financing. No thanks. I called another company to fix the problem. They came out, explained everything clearly, and I’ve been sitting in a cool home ever since.

A/C system went out. David Nieves was fair and honest. He came out exactly when he said he would. He evaluated our system and gave us options on how to best handle our particular situation. In the end, we decided to purchase a new unit at a reasonable price with a great warranty. David was professional and courteous at all times.