Dipprey Plumbing & Heating Service

Mr. Dipprey did the plumbing fo our home remodel. Excellent quality. Very pleased.

First of all, if I could give him a 0 star I would because that's how bad it was and I still have the problem. Well, it all started on Dec.27th at 9:58am of 2018, he came to my house and nocked on the door and demanded for my gate on the right side of the house to be opened even though the left one was open and it is the same distance as the right one to get to the drain. I told him the left gate is open and he right away gave me a look that he wanted to kill me and left so since I was scared for my life my husband went to unlock the right gate. He started getting his things, he didn't introduce himself or ask us what was going on at all. He just started drilling with his auger away from the house in the main line. I told him some of the different symptoms we were having and asked if it could be a vent. He looked at me like he wanted to kill me and said "how do you know," and I told him because everything I have looked up points to that because of the symptoms that the toilets are having and we also looked at the vent and it looks very different from all the other vents. He said with the biggest attitude and grin like I was a stupid idiot and just ignored it. He then said with a smart attitude. "well, if I look down there I can't even tell if it is clogged." He continued drilling all the way to the neighbor's yard and of course it didn't work so he called the city. He then told us it was a city problem and left. I still have the problem. What I don't understand is how can he come to someone's house without knowing the problem and not even come inside to look and troubleshoot the problem. He just assumed he knew the problem and started drilling with the biggest attitude. By far this was the worst bedside manner and customer service that I ever had to deal with so please if you are looking for a plumber and heating repairman please please don't go to this one. Go to Brian's Plumbing. I have used them in the past and I will use them again. They are the nicest, they have great customer service. They listen to my concerns and the problems I am having. They don't have the look of wanting to kill me. They clean after themselves and they actually fix the problem. They do not leave without the problem being fixed or identified and they will not blame it on someone else.