Biff's Plumbing Gurus

Should have read the reviews. Biff replaced some discharge lines under my lake house which is up on stilts. He did the job but it took forever and there is blue plumbing glue all over the new piping. Needed a new water heater installed and faucets replaced plus some other work the following week, so thought I'd give them another shot. I live in the Woodlands so I took a Friday off work and was going to meet he and his wife at 9:00. Noon rolls by and haven't heard from them. I left 3 or 4 messages then at 4:00 got a message from the wife that Biff had to go to the Dr. and they didn't have their phones with them. Then later in the message she said that they had been trying to call me. Now the pipes he replaced are leaking, but I called another plumber. Use Biff at your own risk!

Insane! Biff was supposed to put a new water heater in. I was pregnant when he was here for the first time. Our baby is now 3 months old and the water heater is still not put in!!! How hard can it be??? We all burned our hands several times - when the water is not scolding hot (damaged our washing maschine and ruined a load of laundry) it's completely cold. Several times we called and were told the parts are not in. Last week I've had enough and freaked out. Secretary made an appointment for Monday morning. They never showed up. Husband called and Biff tells him "we don't install water heaters". Then he goes on acting like he doesn't know who we are, when both my husband and I have been talking to him and his staff on the phone several times. Our electric board has been tripping because of the broken water heater. We have a young child in the house. I guess Biff and his company don't care if the house burns down with me and my family in it. UNBELIEVABLE!!!

Do I have to give a star? Called to report a plugged drain line. They came out to fix it, and got the water to flow, but slow. Said it was fixed. Three days later it was clogged again. Called for them to come back out and check out the problem. They said they were busy right then but would call the next morning to come out. Never called. I called them 4 times, left 3 messages. No response. Finally got ahold of them the next day and he said to call ABB plumbing and hung up on me. Very unprofessional organization.

Home re pipe... Great customer service. On time, very proficient, finished job as proposed. Gave lifetime transferable warranty on work. Will definitely call back for any other issues with plumbing. Will recommend as well.

i need some plumbing work done and thought this might be a good company well it wasn’t. The first day they came out they came in there personal vehicle I asked don’t you have a company truck a man replying yes but there all out right now so I let it go then 10 mins. Later I was told they had to come back out because they need a bigger Machine and the guy also says it looks like you have a broken pipe in the yard I’m like great ok fine come back I say. Well the next time they come back they come with the other Machine and they’re having trouble with it so they said there going to try another way. They try the other way twice and again they say well they could fix it and the iwner will call you and tell you what’s going on on top of that they couldn’t leave without payment of $225.00 I’m like fine. But not once did the owner call me I had to call them then he says he will be at my house but never came. All this company does is lie and take your money and they sure did cash my check fast and a hurry. So I finally told them don’t come back I’m going with another company and not once did the guy try and fix there mistake and the secretary (aka owners wife) lies and tells you she calls but I have phone records showing you never did nor did you leave a message. NEVER AGAIN