Swan Plumbing, Heating & Air

Had a gas leak and gas service was turned off. Received recommendation to contact Swan Plumbing. Contacted them to come check for gas leak around 12:30. Crew showed up around 2:30. Located and repaired leak within 30 minutes. Best customer service ever. Crew was awesome and very professional. Will definitely be using them for future issues if needed. Would recommend them to everyone. By the way, we contacted 5 other reputable Plumbing companies and no one would come until Friday (today is Wednesday).

Best experience ever. You can't go wrong with Swan. To the tech and the company. Thank you and god bless.

Swan Plumbing, Heating & Air IS A SHAM! I contacted this company to assist me with a gas emergency at my client's house. I put my trust in them to remedy the problem in a prompt & professional way & with fair pricing. This company lacks basic knowledge on how to conduct business within the city limits by FAILING TO PULL A PERMIT! This left my client without hot water and a way to cook meals for SIX full days. Unbelievable and unacceptable! As a contractor, our choice of vendors is a direct reflection of our credibility because they are an extension of us. Swan Plumbing, Heating & Air has been a complete embarrassment!! Everyone should stay away from this company, especially contractors!

AVOID THIS COMPANY AT ALL COSTS!!!! Swan Plumbing, Heating, and Air was called to my house to repair a natural gas line my fencing contractor damaged. The plumber they sent to my house, Jordan Jones is apparently Swan’s “Customer Relations Supervisor” according to his business card. What a joke!!! Jordan did not obtain the proper permit last Wednesday 3-22-2019 from the City of Carrollton to work on the plumbing at my house and apparently had no idea he even needed a permit at all. On Wednesday afternoon Jordan and his helper repaired the damaged gas line and conducted a test for leaks. During testing they determined there were a few addition small leaks near my water heater and in my attic. Jordan quoted me a price of $200 to repair these small leaks. He repaired the leaks on the water heater and told me he would come back the following day to between 10-10:30am to finish the job. I agreed to meet Jordan at my home around 10:30am. Jordan finally arrived shortly after 11:30am after I waited more than an hour for him to show up. He never called to say he’d be late and did not apologize for being late once he finally arrived. After the job was finished Jordan tried to charge almost $250 MORE than he quoted me. He also charged the fencing contractor $750 for fixing one other damaged pipe that was excavated prior to the plumber’s arrival. BY THE END OF THE SECOND DAY OF WORKING AT MY HOUSE...... Jordan still had not obtained a permit to work at my house. He told me he had spoken with the City of Carrollton and an inspector was on his way to my home. He told me that the inspector would approve the work and automatically notify Atmos Energy to have my gas turned back on that same day, Thursday 3-23-2019. After waiting for over two hours for the City of Carrollton inspector to arrive at my house, i called the city to see if they knew when the inspector might arrive. The City of Carrollton Building Inspection Permit Office told me the IS NO INSPECTOR COMING TO MY HOUSE BECAUSE THERE IS NO PERMIT FOR THE WORK AT MY HOUSE. I then called Swan Plumbing and spoke with Scott Sarlay who claimed to be the owner of the company. He told me that they did obtain a permit for the work at my house (even though I had just spoken with the City of Carrollton and they told me there is no permit) Scott Sarlay told me at approximately 7pm on Thursday 3-23-2019 that he would find out what was going on and call me first thing the following morning. The following day I waited and waited for Scott’s call. He never called me. At 12:15pm on Friday I called Swan’s office FOUR TIMES to speak with Scott as he had still not returned my call. IT IS NOW MONDAY......3-27-2019. I STILL HAVE NOT HEARD BACK FROM SCOTT SARLAY OR ANYONE ELSE FROM SWAN PLUMBING. My gas has been turned off for SIX DAYS because SWAN PLUMBING DOESN’T KNOW WHAT CITY THEY NEED PERMITS IN. WHICH MEANS IVE BEEN TAKING COLD SHOWERS AND HAVE NOT BEEN ABLE TO COOK ANY MEALS IN MY HOUSE FOR SIX DAYS!!! AVOID THIS COMPANY AT ALL COSTS!!!!

We had a pipe to burst underground on Friday. It was raining all weekend, therefore we couldn't get anyone to come out due to the rain. On Saturday morning 10/13, Swan Plumbing responded and was there within 2 hours. From the initial phone conversation to the service provided with Jordan and his assistant and I hate I didn't get his assistant name as well. They both were AWESOME, their customer service, the work provided was exceptional. They turned our frustrations to happy faces. By the end of the day we had water. Their prices were cheaper than 4 places we called. I definitely recommend them for your plumbing needs. It was pouring down raining and they were not bitter. They came with smiling faces. Happy Customer. They made our weekend. We were thanking God for them all day.