- Country: USA
- State: Texas
- City: Garland
- Address: 626 Easy St, Garland, TX 75042, USA
- Store
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Mai Plumbing's employee stole my fine jewelry while working for Mai at my home. Mai admits this. Mai will not pay for the cost of replacement. MAI IS NOT BONDED. Mai failed to drug test and hired or retained a drug addict as a plumber's assistant. Then the plumber left him alone in my bedroom. The drug addict stole my fine jewelry. This was unknown to me for a few weeks. When it was discovered, Mai was contacted and it was learned the assistant the day after working at my home robbed two other customers. He was caught red handed. Mai never contacted me at that time to let me know to check my belongings (even to be sure the guy had not stole our spare house keys). As a result, to date despite working with Dallas PD, I have been advised there is virtually no hope for recovery of my items. The value was $20,000.00 roughly. On November 29, 2018 Mai informed me that it would not reimburse me for my loss, it had prayed about it and the Lord would not find them at fault (yes for real). I was told had to file a lawsuit if I wanted to recover because of its employee's theft. Mai admits its employee stole but refuses to replace the items taken. We paid Mai to rob us.
I have used Mai Plumbing for over 30 years. Slab Leak, Hot Water Heater(s), Gas Leak....They have always been prompt, and professional. I would highly recommend them.
I have used Clayton and his crews for the past 10 years to do all kinds of plumbing jobs for me, both residential and commercial. I have always found them to be very prompt, fair and professional.
Clayton of Mai Plumbing was extremely helpful over the phone to walk me through what work was going to be needed to be done in order to replace my water heater and fix a small gas leak. His estimate was very close to the actual price and was way less than other plumber companies I called. Dave (the plumber) was extremely professional and did an excellent job informing me of the things he was doing. Mai has now come out to my property twice and both times the level of craftsmanship and professionalism has been top notch.
Once again, staff, response time, service all great! Finally, a company I feel I can trust and receive reliable repairs. Would certainly use again.
