Advanced Foundation Repair

I have a Lifetime Warranty on the foundation work from Advanced Foundation Repair (AFR) on my home. When cracking issues began to appear, I called AFR and paid $75.00 for an inspector to come out to see the issues I have with the foundation work they did.  There are cracks along the foundation wall are where Advanced Foundation Repair repaired the foundation in 2013, and cracks in the kitchen adjacent to this wall.  The cabinets were and still are separating in the corner and I have new cracks appearing almost weekly inside my home and a new crack that appeared this past summer, 2018, along the same foundation wall.  This inspector said the issues I have are related to the attic! (?) Then I called again, and another inspector appeared who agreed that I did indeed have foundation issues, but said "let's wait until the summer's over and see if that helps the foundation." (?) As mentioned above, a very large new crack has now appeared and I have reasoned, "waiting for the summer to be over" has not remedied the problem, but has made it much worse.  He also went on to say that he would talk with the owners and would get back to me with a resolution.  I had already told him that I was not as trusting as before because of what I was told by the first inspector, (whose statement to me, appeared to be rather foolish!)...that my "issues were related to the attic," to which he disagreed and agreed with me, that it was the foundation wall to which Advanced Foundation Repair (AFR) had worked on was the issue.  He also stated that I "could TRUST HIM, he will get it resolved!"  When I did not hear back from the second inspector in several weeks, I called AFR and spoke with CS (name withheld) who pulled my file and told me that the second inspector had written a report that there was "nothing wrong with my foundation."  I explained to her the above, but have never heard anything else from AFR. I verified with both of these inspectors that the watering for my foundation was adequate, and they both said "Yes."   I also have an extensive watering system especially designed to water the foundation.  I also have gutters around the whole perimeter of my home. I forwarded an email on 01/06/2019 at 9:44AM requesting to hear from AFR by Friday, 01/11/2019 in reference to these issues.  No response. As mentioned, there is now a new crack from the ground foundation, up the wall of my home...not from the attic towards the ground...meaning: the issues with the cracks in my foundation outdoors and indoors, have nothing to do with the attic! Also BE AWARE...that the Lifetime Warranty backed by the Texas Foundation Warranty Trust, DOES NOT APPLY UNLESS ADVANCED FOUNDATION REPAIR GOES OUT OF BUSINESS.  MY OPINION IS, THAT THIS IS A BIT MISLEADING!  (Verifiable by Texas Foundation Trust's website) I had another foundation company come out to give me an estimate for the wall that Advanced Foundation Repair has a "Lifetime Warranty" on, and their estimate was approx. $6,000.00! I wonder if it's because I am a Senior Citizen, they don't feel they have to honor their warranty...I haven't a clue, why they won't honor it.

Advanced just completed a major foundation repair for us, and we couldn’t be happier. The crew that came out was great! They did a excellent job and were extremely friendly the entire time. they also did a great job of cleaning up after themselves

Nathan was very informative, helpful and encouraging. I was concerned that cracks in my sheet rock might be foundation related and he did his inspection, assured me that I had no obvious issues at this time. I will be rechecking in 6 months and see if that positive comment still holds! If not, I feel comfortable with having to get any repairs done by Advanced Foundation Repair.

The customer service, communication, and organization with the people at the office was terrible. Eric who came to my house and performed an evaluation and repair recommendation was great. He was very knowledgeable and informative. They put a double team on it so the repair could be done faster, which I appreciated since we couldn’t stay in the house during the repair. I found empty beer cans in my back yard though. Not sure why the workers were drinking beer. No one called us to tell us the work was completed or how the lift went and what was accomplished. We had a whole house lift and was told it would either be lifted above ground level or at ground level. I had to call the office and email to get a copy of the contract with the information about what exactly was done on the house because I received no invoice or paperwork of any kind. We had internal work done and I was told prior that they would neatly cut out squares in the floor and put the square cut outs back after so that we wouldn’t have to immediately replace the floor. They did neatly cut out the floor but they didn’t keep the pieces together. They were pulled apart and stacked outside on the side of the house. We had 4 2ftx2ft squares of flooring cut out so there’s no real way or figuring out how it goes back together. I have small children so that was an issue for me. Even if they didn’t put the square cut outs back they could have at least left them together in a square so we could place them back. When I called the office they just said they don’t do that. I told them that they shouldn’t be telling people what they told me then. We had replaced our sewer lines a few months prior so I was concerned about that post lift. I had to call several times and email to get information and have the hydrostatic test and engineer evaluation scheduled. Yes, I realize that they use independent contractors and other businesses for this but they could have organized it better and planned to get me at least scheduled. It took 2 weeks after the repair was complete to get someone to schedule those test. There was in fact a leak in the sewer line after the lift that needs to be repaired. At this point I am so over dealing with them that I’m having my own plumbers, ARS, fix the damage. It took 2 days, after multiple calls and emails, to get the hydrostatic test results from them when I was told that they had them and that someone would email them to me. I wanted these ASAP so I can get it repaired. No one wants sewage leaking under there house. I’ve dealt with other people, both independent contractors and larger companies, to do work on my homes and this was the worst experience I’ve had as far as costumer service. I’ve actually never written a negative review on someone but I felt the need to do so with this company. I choose them because they were the #1 company listed in the book you get for workers in the county. Very disappointed.

Due to our shifting Texas soils I recently found myself in need of some foundation repair. Eric Vineyard with Advanced Foundation Repair provided an in depth drawing and explanation of the affected areas and the process involved. The assigned crew was very professional and courteous completing the job in one day. Prior to departing they removed all excess soil and debris leaving the area in a clean tidy condition. Several days after the lift, a plumber checked my house to insure no plumbing leaks had occurred and an engineer completed the final measurements to verify that the work was properly completed. I would recommend Advanced Foundation Repair to anyone requiring this service. Their crews are very professional and courteous and the communications with the office personnel was timely professional.