Plumbing Service Grapevine

Plumbing Service Grapevine services We had a wonderful experience Exceptional service and great work ethics. Highly recommend him. . Excellent job guys!

They didn't turn the pipe all the way shut shop were had a leak and lost many items possible was a mistake ana those happen still would recommend

I don’t know what I would do without this company indeed. I am a young girl who lives alone and they always seem to be ready to help me with anything in the most comforting and professional way possible as well as be there in no time at all even if I happen to call late at night on a Sunday. My number one service company choice.

So, a pipe in the ceiling between my first and second floor started leaking. It wasn't a flood, but it really made a mess and ruined the ceiling. I had to turn off our water completely. I called plumbing service grapevine. The lady I spoke to was very nice. She scheduled me from 11a-1p same day. She said a tech would give me a call before hand. No call came. I call again at noon and was told they were going to call the tech and have them call me. No call. Called at 12:50. Same story. This woman was different than the one from earlier. This woman obviously not happy with her work situation. She completely lacked any customer service skills and sounded irritated that she would have to take a call. I called back again at 2. I was told they would call the manager tech and again.. no call. It is now 345 and nobody is calling me back. Nobody informed me that a tech couldn't make it. So I'm still without water, and still have a damaged home. I have scheduled with someone else. Do yourself a favor, find a reputable plumber who can pick up the phone and follow through on their word.

The scummiest of scum! Buyer beware - the below “reviews” are made by employees and everyone that works here are unprofessional and theifs. We have a leak in our front yard, my husband called an irrigation specialist out to our house on Friday... the dug for awhile - said, sorry... you need a Plumber. So I contacted Plumbing Service Repair on Saturday - made an appointment with the girl- told her about the transaction with irrigation specialists. She booked an appointment between 9-11a for Sunday. (Great!). Surprisingly, plumber calls 9a on Sunday ON THE DOT, and says - I’ll be there at 10am. Plumber calls back 15 minutes later and says “I can’t do sprinklers.” My husband explains again that the irrigation people were out the day before and it is NOT the sprinklers. Plumber says okay. We wait, and wait... and at 11a- I call the company again. Same receptionist as Saturdays call- “oh he said he can’t do it” But no one called to tell us he wasn’t coming?! She tells us it is our responsibility to have called them to find out why he no showed... but she’ll book us another plumber to come out between 3-5p on Sunday. Fine, ok. Just need to get this done. As we are leaving our house (11:45a) to run errands - phone rings the 3pm plumber wants to come right now. Told him no, appointment is at 3pm. Plumber shows up at 3pm in an unmarked van, not in uniform.. is outside our house for 20 minutes - comes to tell me he can’t find the leak, he isn’t a leak detector and cannot do anything but it will be $125 for him coming out. He also has no way to process a CC and starts writing down my CC number - which I immediately stopped and shredded the paper. Eventually someone calls me from company number and I pay my bill (begrudgingly) for literally no service rendered. He tells me to call the company tomorrow and have a leak detection person come out and he can come back out to fix it - and my $125 will go towards that bill. My husband calls today and service is refused. And he was hung up on multiple times. This company is being reported to BBB for being complete frauds. Why actually help customers when you can charge $125 for a fifteen minute “consolation” and never have to fix anything.