Immediate Response Plumbing, Inc.

Should remove the “Immediate” from business name. They are in no way immediate. Emergency on Friday can’t be worked on until Monday. Keep up the good work on being immediate. I’ll think of this while taking cold showers over the weekend.

UPDATE: I filed a claim in small claims court and got reimbursed from Immediate Response before we went to court. Plumber told us roots were growing into our drain line and clogging it up and the only way to clear would be to tunnel under the house and cut the pipe out. Immediate Response charged us $5,640 for tunneling. I was not convinced about the root problem so as soon as the digging crew finished I went in the tunnel and took pictures. I did not see any roots growing into the pipe or any where in the area. I made sure to be present when plumber arrived to cut out the piece of pipe. The piece of pipe was half full of grease build up which was causing our washer to back flow, not roots. Then they changed the story to tell us the the pipe broke loose, not evident in the pictures.The plumber called Bob, the owner, and told him nothing was broke, what was he supposed to fix. Now they're adamant the pipe broke loose, I have the pipe in one piece and the contents. We feel the tunneling was unnecessary and shouldn't have to pay for it because the auger would of cleared it and the auger would have been covered by American Home Shield. Immediate Response never responded to the BBB inquiry about my complaint.

Customer service and schedulers are very rude. They don't listen when you are trying to talk, then tell you they don't understand after they spend several minutes trying to talk over you aggressively. They question everything you say over the phone like they don't believe you, and don't sound like they know anything. I don't know why my warranty company sticks me with these idiots, but I'm going to get my money back and pay for a different company to come fix our simple plumbing issue.

Total rip off artist. No scheduled pricing and they will change the price once they are out there and started work and have home owner over a barrel. Tried to charge me over $1000 for a repair I fired them on and had fixed for under $200. Look at the other reviews and then find a reputable plumber to work with

Coming back to update my review. Diane in their office was very helpful and made sure to get the part to the plumbers out in the field as soon as it came in so they could fix my tub. Their scheduler is great at scheduling and horrible at customer service; Diane and the plumbers themselves were great. I was sent to them by my home warranty service, and I would use them again.