Boen Plumbing Inc

5 reviews
  • Country: USA
  • State: Texas
  • City: Waco
  • Address: 5720 Franklin Ave #6937, Waco, TX 76710, USA
  • Store
Phone number
Working hours
  • Monday: 8:00 AM – 4:30 PM
  • Tuesday: 8:00 AM – 4:30 PM
  • Wednesday: 8:00 AM – 4:30 PM
  • Thursday: 8:00 AM – 4:30 PM
  • Friday: 8:00 AM – 4:30 PM
  • Saturday: Closed
  • Sunday: Closed
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5 Review(s)
Katy Wiswall
23.03.2018

These folks went out of their way to help us in an emergency. I highly recommend them! We had company coming the day our plumbing went out. Boen understood the situation and was able to work us into their schedule so that we would have water for our guests over the weekend. Kadda, Robert, and Glenn especially were outstanding in their service! Very friendly, patient, understanding and incredibly helpful. A very reasonable bill as well considering the amount of work we had done. I feel like these folks are my friends, and people I can trust to do a good job. I will call them again!

Chad Cohrs
20.02.2018

Extremely Unethical. I received service on 1-8-18 and after a dozen phone calls (starting the very first day) requesting an itemized lists for the $790.16 charge, I finally received a call today (43 days later) and the owner had the nerve to call me a liar and still not give me an itemized amount. She has no reason to justify the labor charges. The plumber spent 1.5 hours on one project, 1 hour at the most on another project, and half hour another project. This comes to 3 hours worth of work and she charged me $660 labor ($220 per hour labor) and $121.93 for parts that should have not be nearly that price. This is my very first and hopefully ever complaint of this kind. So, beware of this company. The owner justifies the charge because she tracked the plumbers van GPS. Why did the plumber sit out in a van for hours and charge me??? Something is very unethical with this. The plumber was very nice. He even offered to come out on nights and weekends to do extra work for me for much less than Boen Plumbing charges because he felt so bad that Boen Plumbing over charged me. In addition to overcharging me $440 labor the plumber left a huge mess for me to clean up, did not put the dishwasher back in properly, and the sink still leaks!!! This is a nightmare.

Gene and Cynthia Watson
23.03.2018

Salesperson and technician were very helpful and up front with the problem. An estimated cost was given prior to getting to work.

Ricky Tull
25.11.2017

Great place to work. Owners are great.

Dylan Backus
12.02.2017

They had an extremely kind staff and got my issue solved quick and at a reasonable price

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