Objectively poor experience. I cannot recall specific names. But the experience was as follows: I carelessly placed an extremely hot glass Pyrex dish close to the sink where standing water caused it to explode, expelling glass all over the kitchen and left a good portion in both sides of the sink. A good sum fell into the disposal, jamming it. I called the provider referenced above. $70 dollar service charge to examine the issue. As reported to me by my wife, their representative plumber spent a short time, approximately 5mins, analyzing the situation. His conclusion was that a $430 new disposal, along with new piping, was the adequate fix. To be clear, I’m not saying the plumber was bad or that the service itself was bad either. I am however stating that this issue was fixed by a friend within an hour for no cost. No new disposal was needed. Nor was a new set of pipes. We were charged $70 for the visit which was utterly unhelpful. What’s more is the assumption this issue could have been similarly addressed by the provider without irrelevant costs. The disposal was detached, glass emptied from the disposal and associated pipes, and reassembled. The plumber didn’t want to do that because of liability regarding a broken seal.
Lance did an exceptional job!! He was professional and polite. I will always return to him for my plumbing needs.
