Big State Plumbing

I spoke on the phone with Michelle multiple times during scheduling of service. Every time, she was helpful, kind, cheerful and professional. I will use this company for all further plumbing needs simply because of Michelle's wonderful customer service. She was an absolute pleasure.

There were at least two technicians in my home. While they were, my son’s $1,500 class ring came up missing. We searched high and low, no ring. When I called the company, the person I talked to did not care, nor offer any kind of compensation or investigation. He was told that only one person was in my home and that that person did not take my son’s ring. However, I know for a fact that more than one person was in my home. In conclusion, be careful with what you have laying around when you allow companies like this to come into your home, make sure you are able to be present and know who is in your home. I would not recommend this company to anyone after this experience.

Got there before the promised time. Richard found the problem and fixed it -- which was a nut that got stuck in our garbage disposal. Then he helped us get that nut back into service in the appliance that shed it, which was definitely above and beyond what he had to do. Courteous, efficient and effective. A really good guy doing a great job. The above was from an earlier visit. This time we received absolutely unacceptable service. I made an appointment, telling them that our shower was leaking and that I had contacted the manufacturer, described the problem in detail including photos, and they had sent me parts. So I needed someone to install them. They made an appointment for between noon and four. The guy showed up at 4:30 and examined the shower. As far as I could see he didn't really understand it very well -- I had to show him how it worked and he didn't seem to understand that one fixture controlled three heads. He then went back to his truck for 15 minutes, came back and told me that "the office" said he couldn't touch it because I had my own parts and they couldn't warrant the work because of that. I shut the door on him. I TOLD them when I made the appointment that I had the parts. If they had a problem with that this was the time to tell me. So the card I used to have on my refrigerator has been discarded, and I hope never to hear about this company again.

I only use Big State. they are amazing, competent, prompt and nice. I did a sewer pipe addition for a new bathroom I am doing as well as a conversion from water heaters to tankless. All went smooth. Then the tankless had 1:1000000 error. protocol was to wait for warranty to kick in but because it was just installed they replaced it right away. My family was coming and I was worried our holidays would be ruined. Big State made sure that did not happen. Thank you Big State mgt, Victor, Alfred and Anton!!!

They did average work . The plumber was really friendly . I thought the they were really expensive but that's the first time i ever hired a plumber so I have nothing to compare it to