
- Country: USA
- State: Texas
- City: Thorndale
- Address: 103 Regina Ct, Thorndale, TX 76577, USA
- Store
Punctual and alerted me 30 minutes before arrival. The hot water from the new heater did not seem hot enough the next morning so they came back to adjust it. They answer texts and emails promptly. Pricing seems competitive. Very satisfied.
Excellent company! Fabulous experience with some major leaks in my rental house. Efficient and easy to communicate, clear information given on appointments, repairs and costs. And to top it off, Eric, the owner, is a very nice and polite human being. I never thought I would put fabulous and plumbing issues in the same sentence but here it is!
I have used ET plumbing twice now. Once for a new water heater and the other time to fix the gas fireplace lighter. Both times everyone I dealt with was very courteous and professional.They show up on time, they do a good job, and they charge a fair price. Can’t ask for more than that. They also have a nice automated scheduling system, where you receive a confirming email for your appointment, as well as text and email reminders as the appointment draws near.
The follow up and follow through from Eric was fantastic. I would rated this review 5 stars if it was not for a couple of hiccups. The tank to my commode wasn't filling nor was the bowl. Eric's guys had to run a snake which helped to resolve the issue for awhile at least. Unfortunately the snake line scratched the porcelain so I had to call the guys back to fix it. Eric made it a priority for that issue to get resolved in the same day. They did and I was pleased with the outcome. After a few weeks I don't think the commode issue is resolved so I have to call them to check it out again. The work is guaranteed for 30 days thank goodness so I am confident Eric will make it right.
Eric is a true professional in every sense of the word. Efficient, punctual, and takes pride in his work. I've used him twice in the last month, to replace some parts in two toilets and to replace an old water heater. Highly recommend.