Dusty Underwood Plumbing & Septic, Inc.

Have had the pleasure of using Dusty Underwood an his septic maintenance since moving into our home in December 2012. We moved into a home that had a malfunctioning to non-functioning septic system. Dusty and Rusty both were very diligent in inspecting the entire system and cleaning and replacing parts. They didn't even mind me standing over them and asking 101 questions. On another occasion our alarm was going off after a lightening strike. Dusty fixed it immediately, being a blown fuse; however, while there he still opened the lid to our system and inspected everything to be sure there were not any other problems. I appreciated the attention to detail very much. We have not had any other problems with our septic system since. We also used Dusty Underwood to empty our tank when it came time. Wade and Dillion came to do that job and both were quick and professional. They recovered the area that had to be dug up and left everything in tip top shape. I would use Dusty Underwood Plumbing/Septic again in the future if I had the need.

Thank you so much to Dusty and his team for getting our septic system installed so quickly for us. We appreciate you guys so much! Very professional, friendly and easy to work with- including Amanda in the office :)

Dusty Underwood performed our septic installation and also water line installation for our new home. Their work was wonderful, and their entire staff was so informative and friendly from the beginning of the process to the end. They are quick to respond by email and made the whole process a breeze for us. We loved that their price included the septic design and permit paperwork, as it took a lot of extra stress and weight off our shoulders. Highly recommend them for your plumbing, and/or septic needs!

Hire someone to locate every water line or drain line before they do any digging! Very important to do this, so you don't end up with broken lines, or lines that need to be moved. We learned this the hard/expensive way. "Our responsibility" as listed in Underwood's septic contract meant we needed to hire (at our expense) a separate company to locate any/all water lines on our property PRIOR to septic tank install. Just wish this had been better communicated during the months long planning process. As it were, our main water line was busted during the install, and had to be relocated away from the dig site. Had to hire an emergency plumber to relocate the water line, even though Underwood also operates a plumbing company. Dusty, owner, stated they don't work in our area (but do install septic tanks in our area?) Would have loved to give them five stars, but better communication up front was needed. Sometimes the obvious isn't so obvious to everyone else (that doesn't install septic systems for a living.) I would like to give Wade and his crew five stars. He is super knowledgeable, great guys, they did an awesome job with the install. Hopefully this review will help future clients of Underwood's to understand you might want to hire a water/drain locator before any digging takes place.

Dusty Underwood and team have serviced our place for several years. Some jobs are more complicated than others and each time they are completed meeting or exceeding my expectations. Thanks to Dusty, Dee, Andrew, Amanda, Stephanie, Colton, Noah, Nathan, Micah and anyone I missed for your professionalism and making it easy to do business with Dusty Underwood Plumbing & Septic.