Brown & Sons Plumbing

Plumber on drugs—do not use!! We had a gas leak on a weekend and called him to come out. He showed up 8 hours late and seemed like he was on drugs. All jittery and slurry speech. I figured he could just take a look at it. He fiddled around with the old gas floor heater and literally gassed me and my four year old. Our house quickly filled with natural gas and I barely made it outside with her and my dog before passing out. He claimed to have found the leak, that it was coming from the main cast iron pipe, that it would be $5k to replace. At that point, I knew something wasn’t right about him because he was having trouble speaking and wasn’t able to operate his phone, completely high. Later that night, Atmos called me to say he had been in violation, would be fined, to find someone else. The next plumber told me that there was no leak in the main pipe, and that Brown hadn’t even checked the leaky pipes under the house. Anyway, it was definitely an experience! Everyone voted on what drug he was on. We all voted meth. Don’t use!!

LAZY, SLOPPY, OVERPRICED, INCOMPETENT. I hired Brown & Sons Plumbing of Denton because I had a propane leak. I knew where it was, and they were informed exactly where it was located. They came when I wasn’t home and “found” four leaks. I think it’s interesting that I had no leaks, and suddenly not one but four appeared simultaneously. LAZY: To tighten the fittings that were leaking they used something that stripped the nuts instead of properly fitting wrenches. SLOPPY: They applied a sealing compound to the repair spots. I found this same material hardened on my tile floor and in my sink. OVERPRICED: $650 an hour. They want to hide behind the excuse that they charged a flat rate (Gee, I wonder why?), but the bottom line is they only did a couple of hours of work, and charged me $1300. I was too busy at the time to dispute it, so they got away with it. INCOMPETENT: When the propane company came to fill the tank the next day, the system failed the leak test that they are required by law to perform. Upon going into the house, which had been empty, to see what was going on, it was reeking of propane. These “professionals” had turned on all four burners of the stove, shut the door, gone outside, turned the propane on to the house, and then left. I had an electric heater running in the house because the propane heater had been shut off. I really don’t know why there wasn’t an explosion or fire. If you want to burn your house down for the insurance money, these are the guys to call. Otherwise, avoid them like the plague.

Do not use this company. Ken Brown is a thief and used my credit card info to open a cash app and stole money. And my washer lines are still not fixed which I stupidly paid 420$. Also you can look him up on denton County court records. I do not want anyone else to fall victim to him.

I highly recommend Brown & Sons! Called at 8:20 a.m. They scheduled to meet at my home between 11 and 12. They called at 10:40 stating they were on their way. They did a quick but thorough inspection of the two jobs I needed done, gave me a quote and were off to get the parts. They called again when they were on their way back to complete the repairs. Work was done quickly and they were thoughtful enough to explain it all to me in language I could understand (not Plumber-ese)! Price was as quoted and work was done quickly and efficiently. I would definitely use these guys again....but for obvious reasons I hope I don't have to! Lol

They came out the same day I called to give an estimate for replacement of leaking gas fireplace valve and returned the next day and completed the job satisfactorily, including cleaning up after doing the work. We found them to be courteous. We were also given discounts .