Hutchins Plumbing & Air Conditioning

Made an appt for a commercial HVAC inspection and they were the only company who could come out the quickest, which was good for me. Cost was also excellent. Technician actually arrived early and finished early. Left a report for me. I was able to pay over phone with CC since our times mismatched. Would use again for sure.

VERY RESPONSIVE! Great prices on service agreements! In June they found time to come out on a Saturday to service my AC. It was hot! I called and left a message online and they responded in 24 hrs! I have pets that are older and would die if my AC went out while I am at work. My AC was suffering and blowing dust everywhere! We had done construction and the dust was terrible. Ick! They checked and serviced the AC, changed the heavy duty filter on my unit (I had one on hand because it is a 4" think carbon filter) and took care of the outside unit. They really saved the day!

I had a main line leak as a result of foundation work. Called the Allen office, and they sent Joe from McKinney, which was perfect since I live in McKinney. Of course the leak was found at. 4:30 p.m., but Joe was there within an hour, and had my water turned back on by 8:30, so we didn’t have to spend the night without water. He was professional and courteous (didn’t mind my questions). Price was fair for prompt response and cold dirty conditions.

Update on first review: Almost one year later, Hutchins took care of us again, when the existing dust work and zoning system needed replacement. As always, they were well priced, considerate and took great care of us!! We closed on our new house and within 24 hours, the entire AC system died. After an unresponsive home warranty refused to help, Hutchins stepped in. Their installers arrived on time and worked to get the new unit installed. We couldn't be happier with the experience! August in Texas is no time to have to get a new AC, but they really made it as painless as possible.

As we know ratings are critical and my experience has been anything but a 2.8 with Hutchins Plumbing & Air Conditioning. After trying to replace a toilet on my own with limited success I placed a call and within 90 minutes had a professional and friendly plumber at our home. The toilet leak was fixed and I paid what I considered to be a fair price for the work. Unfortunately, water being water, it found another point to escape and a follow-up call was placed. My rating of 5 reflects not only my initial interactions with the company but more importantly how they took ongoing ownership of the quality of their work. I received a call from the owner directly who took personally responsibility for remediation and am happy to report we are leak free.