Caprock Plumbing Heating and Air. INC

They are good bunch guys . And very respectful

Good service knowledgeable personnel will call them again

Our leasing agent has contacted this company on our behalf. She states that whomever takes the calls is extremely rude each time she has dealt with her. We have waited a week for them to come out to move our water heater. Not once did they contact us to let us know that they were delayed! She was told it is because they only had 5 employees and they would get to us soon. We called back again today and was told they could finally come out to move it, but could not return for at least a couple more days to move it back to where it needs to be, so that the electricians could do their part. It's a good thing we did not need water heater to shower!!! I noticed your company has responded to another review with an excuse as well. Please let it be noted that I did NOT state in my review that it was an emergency or that we were without hot water to shower with or in the use of our kitchen. If that were the case, we would have chosen another company had they been available. My review is only stating that we were simply inconvenienced. I am sure you can understand how frustrating it can be. We have busy schedules and need to know when to be home to accommodate your employees...a simple call would have been nice. In the future I recommend you keeping in contact with your customers, so that they are not inconvenienced. Great customer service goes a long way! I also recommend that you NOT mock your customers with quotation marks as it is NOT professional in anyway. It is also "extremely rude" and shows your true colors. Nor should you call me a liar by stating that my review is imprecise as Kathy is only being professional. You should take notes. There are MANY people in Plainview that have made similar remarks about your company. They simply do not post them all. l did find similar reviews as mine elsewhere, but I suppose they too are lacking accuracy... I do however appreciate your quick response to my review. It would have been even better if your service was just as fast! Thank you and have a great day!

Our electric tankless water heater was not heating water. Plumber came and told us unit was not big enough. Recommended gas tankless or traditional water heater and left. I was able to contact manufacturer of our electric water heater. Turns out elements needed to be cleaned...representative sent cleaning instructions...works like a charm now. I called Caprock Plumbing and explained situation that plumber had done absolutely nothing during service call. She could do nothing but to tell me to send payment of $72 for service call. I will never use this company again and would never recommend to anyone else. Bad service as well as customer service.

I called Caprock last Wednesday to request someone to come out to check on a clog we had in our kitchen. Anytime we used the kitchen sink, dishwasher or washing machine the water would overflow into the utility sink in the laundry room. A very nice woman took my information and said they would come over on Friday. HA it is a week later and not only did they not come over no one ever called. I guess they have so much business they do not need mine. I would not recommend them to anyone. I have to assume since they cannot even grasp customer service plumbing is out of the question.