Roscoe Brown

I had a problem with HVAC unit, They came. When they left problem was gone. Price was very good

STAY AWAY!! If there were a 0 star option, I would use it. Roscoe Brown installed an HVAC Unit in November. In May, the unit failed. They sent someone out to fix it and they found a part that was installed correctly and another that wasn't installed at all. They fixed it and the unit began working - for 3 days. Clearly the unit was installed incorrectly. When it failed again, they came back out and explained that someone had put an anti-leak agent in the HVAC unit, which voided the warranty. They failed to take any responsibility for the poorly-installed HVAC unit, which had already exhibited other problems (parts missing, faulty parts). They refused to fix it, claiming that it was no longer under warranty. The manager I spoke to yelled at me several times during our 35 minute phone call, in which he continually tried to pass responsibility off to some other service provider. No one else has serviced the unit. DO NOT use Roscoe Brown under any circumstances. Bad management, bad customer service, bad products.

Please fix Singer road. You made $ in that trench you need to see that it's fixed

How about you fix that trench you left in singer road near NW Broad in Murfreesboro?

I've been a loyal Roscoe Brown customer since building our first home in 1992 in Murfreesboro. When we bought an existing home in Nashville in 2005, we continued using Roscoe Brown to service the existing units. We recently replaced 2- 20 year old units. The sales, installation and follow up process was amazing and exceeded our expectations. They installed both units in one day to accommodate the arrival of out of town guests. We cannot get over the difference in the efficiency of the new units and love the smart thermostats. Thank you Roscoe Brown and your entire team.