Home Services at The Home Depot

Recently bought a house and wanted to restore our beaten up kitchen cabinets to make them look like new. We went to The Home Depot to get some ideas when someone told us about the refacing program they offered and said about the free consultation. We scheduled an appointment, and a representative came out to look at our cabinets. The discussion went well even though it was a little short and we decide it would be a great fit for what we wanted to do. It took about a month to order the parts as expected and then the process began a week or so later. We found out our contractor was not a licensed contractor and just works under a licensed one. This is absurd considering we were spending over $ 10,000 for just refacing our small sized kitchen, and that did not even including replacing the countertops. Only one man did the entire project which was okay, but he consistently made relatively significant mistakes, complained about his job and his personal life. Then when he thought we were not in the room he sometimes even complained about us to his boss on the phone. Which was extremely uniprofessional. Not even a week after starting he thought he was finished to protection. The crown molding was cracked and not even nailed all the way into the cabinets, pieces were not all the way together, all the door handles were crooked, the slide out drawers was not all the way screwed in on most of them, and you could see large gaps in between the lament. This is just a few examples of errors made. We called one of his supervisors, and he came back out acting very confused why until we showed him everything. We had him redo one of the panels and while he was doing that he left it in our oven and turned it on thus catching fire. There was smoke throughout our entire house and melted the plastic on our brand new stove. When we asked him how he was going to fix our oven he told us "We" should be able to take care of it ourselves and then left immediately afterward. Very concerned we contacted his supervisor again only to be told they were booked until next week to get someone different to look at it. The new person that came out was the actual licensed contractor he was working under. We were thrilled because he told us almost half of what the other guy did was completely wrong and he would fix all of it in no time and take care of our stove. Come to find out that the man that works under him only does such a bad job because the licensed contractor does a horrible job too and ended him back another 2 or 3 times to fix his mistakes or other things he promised he would fix, but did not the first couple of visits. In the end, it still looked nowhere near the $ 10,000 asking price they quoted us as a "steal" and looked more like a $ 4,000 to $ 6,000 job. Please do not make the same mistake we did and go to a local company and please do research on them!!!

Home Depot is my go to big box store. They helped us design our kitchen and saved us nearly $1000. I trust their advice and appreciate how the emloyees go the extra mile to give great service.

Got put on hold then they dropped my call after waiting 30 mins. Was told I would be called back and waited two days so I called back myself. They measured my carpet wrong then they made me come back to return it for a new one that took more time then told to arrive. Very unhappy with this location and their service.

Unless your willing to spend 10k they will tell you they can't help you I got my kitchen and bathrooms done needed some details finished and never got any help very disappointed go with someone who will see you project to the finish

Friendly staff