Statewide Mechanical

Statewide provided a great installation of a new boiler at a great price at my home 2 years ago. The boiler has worked flawlessly until this week. I called Kurt and he was right there to fix it and get the heat on again! I will always call Statewide Mechanical for our plumbing and heating needs!

I have to give them slight credit the boiler install was great. However, the annual service was terrible. I have a combi boiler so it heats the house and hot water in the same unit. I noticed my boiler started to slow down and not heat the water as fast. I called them in over the holidays in November they came in did the annual service. It didn't really fix the problem at all. It still took forever to heat up. It actually might have made it worst. Over the next months it would spit out shear cold water then come back with hot water. I called them in march because I had been traveling and very busy. They told me "O yeah we must of did something wrong" we will swing by and fix it. They came by fixed it and it works again perfectly. Heats water in seconds. So the actually fix it this time. However, THEY SENT ME A BILL. When I was under the impression they would fix their mistake. Same price as the first bill.

Despite repeated requests, Statewide Mechanical (SWM) did not honor their warranty after installing heating systems that did not provide adequate heat. We had to sue SWM in small claims court in order to get the money out of them in order to fix the problem they created. Please read more below for a more detailed synopsis. My wife purchased a 4-plex in the summer. SWM installed three new heating systems in three of the four units that fall. The original heating systems provided more than adequate heat to the units. There had been no heating issues during the previous 5 years that the previous owner owned the 4-plex and the original heating systems had been in place for 31 years. However, the new heating systems installed by SMW failed to provide adequate heat after installation. After SWM installed the three new heating systems, all of the tenants that lived in these three units started to call us saying their units were cold (the tenant in the fourth unit that did not get a new heating system had adequate heat). So we contacted SWM to investigate why the units were not being heated adequately. SWM sent a technician and determined that more baseboard was needed in each unit and provided us with a bid to pay more money to SWM to install more baseboard in all three units instead of honoring their warranty on the new heating systems and fixing the problem. Basically, SWM was saying it was not their fault that there was a heating problem, even though the same baseboard was enough for the previous heating systems. We sent letters back and forth between SWM for months to try and get them to honor their warranty and fix the issue they created. In the meantime, we had no choice but to buy space heaters for our tenants and reduce their rents in order to not lose them. After 9 months of getting nowhere with SWM, we sued them in small claims court for breach of the warranty. We won our case against SWM and were awarded money to cover some of our damages, including court costs and attorney’s fees. I am sharing our unfortunate experience with SWM, so that you hopefully will not have a similar experience.