Don Wood Plumbing Co. Inc.

Very poor service. I hired them to provide water:sewer to a dwelling conversation in my backyard. They did not show up as promised and seldom worked more than a half day at a time. They sold me a pump I did not need and then failed the same inspection 3 times. I fired them and Don Wood wrote me a letter blaming me and the general contractor for their failures. Not fun and would not recommend.

Avoid Don Wood Plumbing! They disregarded my work instructions and installed a part that was not agreed to before hand. They took advantage of my elderly in-laws who do not speak English as a first language. They charged $225 for a part you can buy at Home Depot for $40, that is a 500% mark-up!! Save yourself from their unethical business practices and avoid Don Wood Plumbing.

Great Customer Service! We have used Don Wood Plumbing for at least a decade and every time they have worked to resolve our problems quickly and in the most cost efficient manner. Most recently I had a waterline leak from the meter to our house. Hoyt talked with me several times as I was trying to determine the exact issue and assisted in getting me in touch with folks who specialize in finding underground leaks. Luckily he was able to give me enough direction that I was able to isolate the leak myself and his team came out, dug to find the line and repaired the next day. I would highly recommend using Don Wood Plumbing for all your plumbing needs.

Had a very tricky fix needed on a shower faucet handle from a high-end brand. I insisted on a replacement, so Don Wood Plumbing jumped through hoops to find the part, but found the brand had been discontinued years ago. So, 'Jeffrey' came out and was able to do a miracle fix on the broken part, thus saving us time and money. Great customer service. Really good people.

Had our 75 gal powered vent Lochinvar water heater spring a leak (during a party no less!) I determined that the leak was from the tank which meant a new heater. Called Lee Co first (we have a service agreement). They wanted over $6k to replace the heater or $14k to upgrade to tankless which is ridiculous. Then had Don Wood recommended to me. Their guys came right out and had the heater changed out in about four hours. The original quote was $1300 with the final bill being slightly higher due to installation location difficulties. They were fast and thorough. They even replaced the circulation pump with one I had bought for no upcharge. I highly recommend them.