Roto-Rooter Plumbing & Drain

I had this company come out and they fixed a shower faucet handle on 12/15/2017. They had used all new parts to do this job. I have used this company before and knew that they guaranteed their work. Today, 07/20/18, about 8 months later the shower faucet leaked. I called them believing after 8 months that it should still be under warantee. I was told that the plumber I had originally fix it no longer worked for them. I was also told that since he rebuilt it and didn't replace it it was only under warantee for 30 days and not a year. The roto rooter employee told me originally it would be $950 to replace it. I asked if he could possible discuss it with the office because of the situation. I actually heard this man say in the phone, "ya, they got the money, they are putting permits on the house right now." He came back and said he could fix it for $750.00. What a scam. It felt like I was dealing with a preditor hiding behind a company name doing anything he could to discredit the warantee and take advantage of our situation for his own gain. Find any other company you can. This price was outragous and the failure to honor the warantee was just wrong.

We had a leak in our front yard and our bathroom toilet. We called the city to see if it was an issue on our end or theirs and it was our problem to get fixed. We called Roto-Rooter on a Sunday and they came out took a look and got us fixed up and ready to go quickly and less expensively than other companies that we called for a Sunday estimate. They were quick, efficient, and friendly. I would definitely suggest this branch to someone in need of plumbing issues.