SB Carbone Plumbing & Heating

Quick, friendly and professional. A relief that they came the next day! Steve explained what had to be done and Bill was fast and efficient changing out the lead bend. (We’re planning on making sinkers from the old stuff! ) highly recommend .

My water heater started leaking in my basement so I called SB Carbone. I had called them because I had another water heater from Home Depot seven years ago that was leaking. I called them about the situation and Steve, the owner, bent over backwards for me and did the job for a great price and quickly. So when this water heater started leaking, I decided to call them again because I got this water heater from them seven years ago. Plus, they were wonderful to deal with. I decided to do business with them again. I called and a plumber from the company contacted me right away and told me I needed a new tank. It was out of its warranty. Then I asked for a price. The plumber quoted me a price of one thousand two hundred. So I said yes but I wanted to pay payments because I do not have the whole amount. The next day, another plumber from the company called me and told me he was coming to do the job. I explained that I wanted it done because the water heater was leaking but would have to pay payments. I would give him a certain amount when he came and did the work. Then I would pay payments. He said if I was a former customer, that would be fine, but he would have to tell the owner, Steve. Steve called me immediately and was so rude and arrogant to me. I started explaining how they bent over backwards for me last time and I appreciated it. That's why I called them again for the job. Steve said, "Lady, I am a busy man. I dont have time for stories! " I was so shocked he was speaking to me this way as a former customer. Then he proceeded to be mean to me because I asked him if I could pay payments along with a certain amount I was going to pay them for coming out. He proceeded to tell me, in his own words, "how many times he has been screwed by customers." No class! He belittled me on the phone , spoke to me like garbage, and was so rude. I would never recommend them to my worst enemy. He lost a customer. I gave them 1 star and that is being nice, they deserve none. Steve, treat customers the way you want to be treated! I dont care how busy you are! It is customers like me that keep you busy! Dont contact me, I'm too busy!

Dependable quick service, thanks again Steve.

I tell you that Carbone is the best! Quick professional and less than those other commission based companies.... Honest and a pleasure to do business! If you get Angelo he is a wealth of knowledge!

Fixed a major clog within 3 hours of calling. Wicked smart.