Cortes Plumbing & Heating

Victor Cortes of Cortes Plumbing had been my plumber for a number of years. Among other services he installed a new furnace and a hot water heater at my home. A day before this past Thanksgiving I saw a puddle of water in my laundry/furnace room. The water was not far from my water heater but the area was dry around the heater. I called Mr. Cortes and left a message. I very stupidly waited through the thanksgiving holiday for a return call. Meanwhile, the water situation was getting worse. I called once again and Mr. Cortes answered. When I explained the situation he said he did not "do this any more." Would not a return courtesy call to me have been in order? I still do not know if he's retired or just selective about the jobs he takes. I asked him for a referral and he was of no help whatsoever. I learned a costly lesson in waiting until after the holiday for a call from Mr. Cortes as mold had started to form under my flooring from a leaking hot water pipe. Is professionalism and courtesy completely obsolete?