Richards Rooter and Plumbing

I have been a little suspect with Google services and the ratings. And this just proves it. I have had an issue with my washer / dryer unit on second floor. It is a stackable combo unit in a small closet space. I had 1st plumber come in and quoted me $650 and he agreed to $500. However there is an issue with the boiler and he wouldn't do the work. I called this company as I needed someone there that day. They charged $250 for assessment. I was ok with this thinking that the cost won't be much more than other plumber. Boy was I wrong. They came in at $2700 for the work. They claimed that they needed to remove the bedroom & closet doors to move the washer / dryer unit out. They also claimed they needed to shut off water to disconnect the unit. They would have done the shut off of water / boiler that day etc but that is a far cry from what the other plumber quoted so I declined. So I called Mike Diamond plumbing. They came in and assessed and it was $674 so in line with the first plumber. Mike Diamond was also aware of the small closet, water shut off & boiler to do the work. Both first & third plumber made no mentioned of removing closet doors or pulling the unit out to do the work. Also that day I called 1-800 junk to remove washer / dryer unit and they moved it out in less than 10m and no doors were removed to do the job. This is just my experience. They charged me $250 for the assessment and when I was thinking about actually doing the work to get it done they then wanted another $500 deposit. That is when I said thanks but no thanks. I am glad I did this as I am back with the first plumber and the original cost of $500 and paying $90 for a company to shut off & turn on boiler. I also paid $140 that day to disconnect the washer / dryer unit without shutting off water. The person did not even have to move the washer dryer unit out to do the job. So total cost is below Move old unit out - $170 Disconnect washer / dryer - $140 Turn on / off boiler - $90 Plumber - $500 Still a far cry from the $2700 that was quoted. And there was no mention as he stated that the price was inflated for same day work.

RIPE OFF!! I called Richard, the owner about a quote and he told me just to come out would cost $250 and no guarantee to fix the issue. Do I seem stupid to pay someone $250 to show up and take my hard earned money!! STAY AWAY, call a professional company who you can TRUST and give you a guarantee!!

Richard is the BEST and most affordable plumber in San Fernando Valley. Communication was great, the job was done quickly and ahead of schedule, professionalism throughout and good price on top of all that. Richard is excellent!! Smart, focused, fast, and very professional. He will be the family plumber for the rest of our life! Don't call any other plumber. Richard is the BEST!!! Many thanks!

Terrible service. Terrible respond. Couple weeks ago I called, left message about urgent situation to clean drain. Call was never returned. Today I had the same urgent problem. Talked to owner. I told him I have emergency situation. He said he is doing another work, and can come just after 5:30 p.m. ( I called him at 11:00 am) when I started to ask him if it could be done earlier, because water is coming up from all sinks and bathtubs- he just hang up on me. This company advertises 24/7. Shame on them , probably those number refer to hours they late for emergency. Wondering how the got 33 responses with 5 stars.probably owner has bi-i-ig family and a lot of aquanauts to make this rating for him. DO NOT BELIEVE 5 Stars rating for this company!!!!!!

Bottom-line is you want a Plumber that knows what he's doing. Richards Rooter and Plumbing has the equipment and knowledge to get the job do quickly and done right. He explain he would use a camera to locate accurately the drain's path. This gave me the confidence to give him the job and it would be done right. It was done quickly and neatly.