- Country: USA
- State: Pennsylvania
- City: Philadelphia
- Address: 2240 Cedar St, Philadelphia, PA 19125, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
5839 Henry Ave, Philadelphia, PA 19128, USA
- 2 reviews
900 Cottman Ave, Philadelphia, PA 19111, USA
- 5 reviews
3212 Amber St, Philadelphia, PA 19134, USA
- 5 reviews
665 N 63rd St, Philadelphia, PA 19151, USA
I have used Hughes Plumbing for more then 20 years and counting. From the first day, they have been completely honest, professional and consistent in their work, their guarantee, and cost savings for my family. My 30 year old AC unit finally went out on one of hottest days ever. I called Hughes, Rita called me right back, they came, wrote up a proposal that worked for me and my family, and the next day, they were here at 8am. When they were done, I had the best complete system I could ever imagine! Hughes does excellent work!
I called this company Wednesday of last week and made an appointment for Monday. Someone called Sunday to confirm the Monday app. Monday came but the plumber did not. We called and they asked if we would be home Tuesday. No explanation was given as to why they didn't come. Tuesday came and again no plumber showed. Someone from the company called Tuesday at 7pm and said that they were short handed and that's why no one showed. Again the asked if they could come the next day. We agreed. Wednesday a plumber calls and says he's on his way. He comes in and looks at the problems. We had 3 issues. One on each floor. He comes back in with an estimate. I asked for a price breakdown for each job. He seemed to have a problem with that request but said he would talk to his boss again because he didn't know what each job cost. The price he gave to fix the bathroom faucet was double that for the kitchen. I told him that seems a little high. He said I can call and get another price (I guess he meant from another company). After a little back and forth he said that he didn't have time to talk to me about the pricing and told me to call the boss. I wanted the work done. I just wanted him to explain the price. After wasting two and a half days waiting for them, you'd think he could take a few minutes to explain things. He walked out. I called after him because I wanted him to at least fix the main problem, but he didn't turn around. He just continued to walk off. We've used this company before some yrs ago and have never experienced anything like this. Guess their service really went down.
I have dealt with MANY plumbers but none rate as high as these guys.. Professional. . Clean. and has much respect for your home. My first time using Edward Hughes but certainly will not be the last... I'd recommend them without hesitation. They also care about the COMPLETE outcome of their work. Hats off to you guys!
Danny was here at 10 of 1...scheduled for 1...he was polite and friendly and fot right to work and finished in half an hour...perfection..if I was simon Cowell I give him the golden buzzer hhahaha
I guess everyone's experience is different (referring to overall rating). I had nothing,but very pleasing experience with the guys. Father and son Carl and Carl Jr were real magicians. They fixed a looong time problem with standing water basically everywhere in the basement (kitchen sink,bathroom sink). It was so quickly and easy. Other plumbers just wanted your mone(more $$$) and kept doing wrongs things (such as cleaning the main sewer line) outside,which didn't resolve the problem and wasn't the problem at all. Never call ROTO ROOTERS again,call these guys for all your plumbing problems. Theyare awesome (PERIOD!). Thank you very very much!!!!