- Country: USA
- State: Pennsylvania
- City: Gettysburg
- Address: 355 Knoxlyn-Orrtanna Rd, Gettysburg, PA 17325, USA
Summary: My water heater broke today. Called the service sticker on my unit and let them know it was leaking and since they installed it wanted to check if it was under warranty. The technician said no problem, Ill be out after lunch. About 12:30 he showed up, look at it and said "I doubt that is under warranty". Then he show me how to look it up on the web by manufacture date.(Really... could have told me how to do that on the phone). I responded that I called you (while pointing to the sticker on the unit) because I was hoping you had record of the purchase. The tech told me that they bought Master and didn't keep any of the invoices so it wasn't going to be covered. He then quoted me $1500 to replace it, but I wanted to get some other quotes before I committed. He said OK it will be $75 for the service call. I ask him if he'd take a better look at it since he was charging me for the hour and he said I was being charge for his drive time and the quote. And by looking at it (from the outside) he had complete his diagnostic. FYI... Lowes and Home Depot can do the same job for around $1200.