
- Country: USA
- State: California
- City: Hayward
- Address: 22693 Hesperian Blvd #280, Hayward, CA 94541, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Do not choose anyone else! This company is great! We had a trenchless sewer line replacement. The end cost was exactly what we were quoted, they came out and did the entire job in one day. The workers were friendly and professional. We're really happy that we chose Star Rooter & Plumbing!
We had a main line water break on Monday which happened to break our sewer line which unbeknownst to us that soot and rock was shot into our sewer line towards our house. It wasn’t until Saturday evening we found our cut out backing up in the back yard. Sunday we started searching for a plumber to come out with a camera so we could record what was in our line. It is very hard to find a plumber on Sunday. But Felix responded and showed up around 4pm on a Sunday evening. He worked tirelessly and was determined to clean the line of all these rocks and soot. He was going to have to come back the next day with a bigger, more powerful machine. Felix and a co-worker returned around 3:30 Monday and still determined to break free our line of all debris. He finished around 7pm and was able to complete the job. We are very happy customers and will be referring all our friends to Star Rooter (ask for Felix). One more important thing, the price. The amount he charged was fair and we DIDN’T feel taken advantage of one bit. He is very knowledgeable and knows how to handle any situation. Know that you can count and trust in Star Rooter.
They showed up in 20 minutes and spent only 7 minutes to open the clogged drain. Thanks to star rooter & plumbing.
I don't know about the negative comments on here but from my experience with Star Rooter I can only praise. When we got the estimate Juan was thorough and on time. He took care of all the communications with our town's Sanitary District office for permits, and inspections. The work was done in one day, no hiccups or extra cost. Their bid was the best of the bids and he was the only contractor who actually look into the sewer with a camera; all the others did a estimate out of the top of their heads and seem not to be interested in doing the job. I would recommended Star to anyone who is replacing their lateral.
I don't have enough words to describe my experience with this company. Juan is without a doubt the most amazing diligent and honest plumber I have ever had the pleasure of working with. He kept going and going to find the problem in a really large very old building. I'm beyond grateful and truly impressed!