- Country: USA
- State: Pennsylvania
- City: Erie
- Address: 958 W 19th St, Erie, PA 16502, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Katie in the office and Donnie in the field both offered the best service we've ever experienced! When Home depot was unable to install the dishwasher we purchased from them we called Roto-Rooter. We're so glad we did! Katie kept in touch with us so that we knew when the installer was coming, and Donnie was very polite and knowledgeable. What a great company! We know who to call next time the need arises. Thank you!!!
Very prompt service. Arrived within one hour of phone call. Jason was very courteous and knowledgeable. He troubleshooted our water lines which were clear, and immediately notified the city exactly where the problem was on their end. Before he left our premises, Jason waited to ensure the city didn't cause more problems for us while clearing their blockage. Highly recommend!
The service we received was excellent. The technician, Jason, was knowledgeable and explained the problem and how he intended to fix it. The problem was corrected to prevent future problems. He was on time, courteous, professional, polite. No mess was left, everything was cleaned up upon completion of the job. I would recommend Roto-Rooter to anyone and would be happy to use again in the future!
Jason and Scott did a terrific job repairing my sewer system in the basement. The two of them worked tirelessly removing concrete, excavating the area around a failed trap, replacing the trap, and installing a sump pump system. Every step of the way they explained what they were doing and why it was necessary. Michael came and hand dug the trench for the sump pump discharge piping because he didn't want to risk damaging a tree and its root system. ULTRA PROFESSIONAL THE WHOLE WAY!! On my way to a water free basement. Thanks again.
Sewage was seeping out from under the driveway in the front of the house. Our township sewer department performed a repair out front of our residence on a Thursday or Friday. We are on a sewage pump system where every house on our block must pump sewage uphill to a main sewage manhole. If the pump stops working an alarm goes off and we can't use anything related to water until the pump is working again. On Saturday morning after the repair I noticed that the sewage pump was now running nonstop then the alarm went off. We called Roto-Rooter and the dispatcher did her best to get someone over here on the weekend even though much of the crew was on vacation. They couldn't fit us in but not for lack of trying. They worked with us until late in the evenings on both Saturday and Sunday. This is a very tough job. Most plumbers won't touch it. Communication was excellent throughout. They came and replaced the pump first thing on Monday. The technician was amazed at what he found. The pump was so hot that the wires melted, the steel plate lid and surrounding concrete were hot (not warm) to the touch and the sewage water was steaming. The pump had overheated because it couldn't move the sewage. After promptly replacing the pump and the damaged wiring the pump pumped but still wouldn't move the sewage. The Roto-Rooter Technician worked with the township to identify the problem. The root cause was the township failed to reopen the sewage check valve after doing their work. The township promptly sent someone out, they dug around in the dirt, found and opened the check valve and now the pump is pumping again. The Roto-Rooter technicians stuck with the problem until it was solved even though their part was done. The township's failure to reopen the sewage check valve caused a premature failure of a very expensive sewage pump plus our house could have caught fire. The root cause of the problem was noted on paperwork by the RR technician and the township is going to cover the cost to replace the pump. A big THANKS to Roto-Rooter from the dispatcher to the two technicians who stuck with the problem until it was solved AND for providing the necessary documentation that is essential for us to get reimbursed for this nightmare. Will we call them again? You best believe it.