Schneider's Plumbing & Heating

I've worked in customer service for years and the team at Schneider's was top notch. Very professional and upfront about what should be done for my situation, didn't try to sell me on anything outside of what needed to be done. Recommend 100% and will be going through them for any issues in the future.

Bill from Schneider's came to repair our upstairs bathroom toilet. We know Bill from when he worked for another plumbing company, and he was always great to deal with. Service was fast, efficient, and honest. Pricing was in keeping with most other plumbing companies.

Called Schneider's three weeks ago for a leak in the roof of a kitchen. Said the leak was from third floor bathroom, and it was sealed. Leak returned at the same spot. Called them back and said will send out a plumber between 1 - 130PM. No one showed up, so called them back. Said plumber was stuck on another job and won't be there for another hour and a half. No heads up, and when told I should have been given a head's up...said 'ok'. No apology, no concern for the customer

I initially did an online request with Donnelly's but it took them forever to respond to me so I called Schneider's and the receptionist said she can have someone out within the hour. The gentleman that came out was quick to identify the issues, fixed what was needed to be repaired and wrote up a detailed explanation on the invoice (which I have to turn into my landlord). The only reason for the 4 stars is the pricing. The labor fee and cost of installation was a bit much.