- Country: USA
- State: Pennsylvania
- City: Warrington
- Address: 1760 Costner Dr, Warrington, PA 18976, USA
The plumber they sent, Brian, was professional, courteous, friendly, and had a positive attitude. He’s truly an asset to his company. The receptionist, Lauren, was awesome as well. We couldn’t use our kitchen sink because it was blocked. She got us an appointment the same day! We were happy with our experience with them!
These people came in through my home insurance to fix the issue with my hot water tank. The clear issue was flame was not getting the water hot enough. That's due to either debris in the tank and needing to be flushed or an electrical wiring issue. They tried to upsell me on a pressure reducing valve that had nothing to do with my issue. And they refused to do the work on my tank unless they installed it. The bad part was that they even quoted a ridiculous price to get that done. 3 to 4 times more than how much it actually cost. I was annoyed because they were trying to get over, thinking I lack knowledge or in this case common sense. Anyway, all the other plumbers confirmed my suspicion and I found a plumber to do the work. I hope they never get sent to my house again by American Home Shield.
Grade A Plumbing earned their "A"! Randy was professional, courteous and knowledgeable. He quickly assessed my toilet and garbage disposal situations then provided recommendations to fit my needs - no pressure, just information. I can't tell you how much I appreciate Randy's help and take-care-of-it attitude. I would recommend Grade A Plumbing and Randy!
Grade A plumbing was on time and Luke was very professional. He was able to fix my gas water heater in a hour (Gas Valve). Luke did not say, let me order it and come back in two days. The part was at the store and he went the extra mile to pick it up and finish the job today!!!! Great Job Luke!!!!!
Great and prompt service. The service visit was scheduled for next day after the initial call. John, who was doing the installation, is very professional, courteous and easy to deal with. Will definitely ask for him if/when another plumbing issue rises. Problem was solved in one visit (sump pump - warranty service). Necessary parts were in the truck and available. No "covered/not covered" talks, no price gauging. Thank you very much. A+++