Ace-Robbins Inc

We were nearly out of oil and unable to use our typical supplier. I was beyond impressed that this company returned my call (which was after hours) and had our oil delivered in no time! Thank you so much... you saved us!

Called them to fix a fireplace that had some sort of meltdown. Technician was friendly enough, but when I said to him the remote no longer worked to raise or lower the flame and change the fan speed, he told me --"Oh, I didn't touch anything with the flame - and now to change the fan speed, you will need to take the (hot) screen off and use this dial underneath the fireplace." HUH?? Then it shut itself off after about a half hour and wouldn't turn back on. Turns out, the right replacement parts were not used. Also, there were two other parts that were damaged by the original meltdown that were not replaced. I called to let them know that after paying over 600 dollars, my fireplace never worked correctly. All they were able to offer was a free cleaning next year and said - "Heatilator isn't going to reimburse anything." I was trying to tell them their technician didn't seem to know what he was doing, but to no avail - and was hoping for at least a partial reimbursement of my money. This has nothing to do with the Manufacturer. I would not recommend them for gas fireplace repair.

Owners put customers above all else.

Very good service. Everyone is so nice

I have a buried 1,000 gallon propane tank. I shop around for the best propane price. The last two times I've filled my tank, it has been with Ace-Robbins. How much more expensive is the competition? McCain Gas & Electric 1.96, Paraco 2.05 (both about twice as expensive.) Hinds 1.47 times as expensive. about a third more expensive. Why would anyone buy from any of them?