- Country: USA
- State: Pennsylvania
- City: Dallas
- Address: 185 Huntsville Rd, Dallas, PA 18612, USA
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
"We highly recommend. This is the second time we used RN Fitch. The first time we were a little annoyed because they could not get to us for a few days. We were told they do their best to take emergency calls first. Well - guess what - we had an emergency and sure are grateful for that policy. They immediately pulled a tech and got him right to our house. We had water coming through the lights and flooding our kitchen. They isolated the problem, quickly made the repairs, and took pictures for our insurance company. The tech was a true gentleman. We have told this story to everyone today. Thanks RN Fitch and Sons."
Ran into 2 major problems while away. They came out on a Sunday and took care of the AC and leak we had in the basement. Very courteous, respectful and willing to help. The new owner personally called to follow up and make sure we were happy.
They dragged me out for almost 9 months, and then said they were too "busy" to do my work. You can wait month for a return phone call. Never any follow up without you making several calls. I had a situation of a brand new heat pump installed, but within the warranty period it developed an internal leak. Unfortunately the plumber who installed it had some health issues and retired from plumbing. Fitch and Sons said they don't work on others people problems, couldn't they have said this 9 months ago. They gladly accepted my money when I had a service call on it. On their website it says "Prompt, Reliable, Professional!" Prompt??? Reliable??? and professional can't even be considered. It is really hard to believe that they are in business. Oh, by the way, I was dealing with the owner. Shocking, I know, but it is true.
My well pump died on a Thursday night after hours, Sean had someone there within 20 minutes to diagnose the issue. Following day they installed a new pump in the pouring rain. Very reasonable rates for this kind of service. Highly recommend.