- Country: USA
- State: Pennsylvania
- City: Butler
- Address: 218 S Washington St, Butler, PA 16001, USA
Fast, courteous and professional service! My hot water tank blew midway through my morning shower and I had a client meeting to get to. After some quick analysis, I called John's office and left a message. John called me back within a few minutes. He quickly took me through various options after I explained what was going on. He told me that Justin, his installer would call me early afternoon, which he did. Justin arrived when he said he would, worked quickly and was very polite and courteous. He explained everything that had happened to the previous heater and explained what he was going to be doing prior to doing anything. After installation, Justin walked me through the new water heater settings and their recommendations. My wife was very impressed with Justin also. He is passionate about his work and is committed to doing it right the first time. I highly recommend Justin and Dr. Waterheater!
Excellent service! Justin was very thorough, knowledgeable, and friendly. He took the time to show me everything and answer any questions. I couldn’t be more satisfied with my decision to use Dr Waterheater, and would highly recommend them to anyone in need of dependable work.
I appreciated the quality of work done by Justin. He was thorough and knowledgable and took the time to make sure it was installed correctly the first time. Justin was friendly, hardworking and considerate to work with.
Very happy with the service provided. They have earned a loyal customer for any future work I may require. This is the second time they have provided excellent service and i highly recommend them. Special thanks to Justin who did an awesome job for us.
Superb Top Notch Service! John is a rare gem is today's world- a combination of traditional values as well as a modern savvy business owner. He is a professional and an expert in his field who takes pride in his work. He is genuine and very passionate about his business (a legacy passed down to him). He is a hard working devoted family man who is conscientious of the service he provides and strives for 100% customer satisfaction. We called on a Friday afternoon and John arrived to assess our situation at the end of his already busy day. While diagnosing our problem we became aware that his family was awaiting his arrival for dinner when he received a call and politely excused himself. It was his daughter. We heard the end of the conversation..."I promise I will be home soon...Love you!!!" It was very humbling to hear. He continued our appointment and made arrangements for the next day. John called prior to his arrival as promised the next day and was at our residence and basically we had our problem solved in less than 24 hours. He took the time to answer all of our questions, made sure that he covered the floors when taking out the old tank and bringing in the new tank and showed us all of the features with our new product. He was thorough and very reasonable. He is not only "Dr Waterheater"...he is the "Specialist" when is comes to water heaters and customer service. I am sure that he is making his dad proud!