South Hills Plumbing & Heating Inc

Definitely won't use again. We bought an old house and had brand new central heating and cooling installed. After just 1 full summer, the cooling wasn't working. It was running constantly, the house wasn't cooling, and our electricity bill was through the roof. They came to take a look at it, said it needed a "tune up" and we paid $149 for them to top off the freon. It didn't make any sense to me because it was a very expensive unit and was so new. The technician told me that they just don't make these units like they used to and we should do a "tune up" every year. The beginning of the next summer, it wasn't working at all. We had them back again. They said the Freon was low again. I argued about the need for another tune up. It just didn't make sense for such an expensive new unit. They found there was a leak in the coil. Since it was still under warrantee, we didn't have to pay for the new coil. It took weeks for the coil to come. They came and replaced the coil. We paid $280 for a few hours of labor. The technician said "I found the leak...there was a screw through the line" This is an exact quote. When I told my husband about this, he thought we shouldn't have to pay for any of this. Obviously, we didn't put a screw through the coil. Either the company did it with the install or the manufacturer had a faulty product. When he called the company, they called me a liar. I am pretty upset. I feel like we were "had" and lied to over the past few years. I feel stupid for not asking more questions along the way. I did not record our conversation, and I did not keep the bad coil. I have no evidence to support what I KNOW happened and the truth of what happened. Even more than the money we have paid to this company, this is about the integrity of the company and taking advantage of people.

If you want great customer service, and a company that really cares, call South Hills Plumbing! Very reasonable, and responds in a timely manner. Family runned, that’s what I love!

Super helpful with an emergency I had over the holidays! Great prices, even better service.

Very professional, affordable and efficient! Fred & his team were a great help in replacing our furnace in a timely manner.

Useless company. Charged me $150 to tell me my sump pump was working properly when it definitely was not. Terrible at returning phone calls. Did not give me any kind of reasonable time window for appointments- just gave me a range of a couple of days and then called when they were already on their way, ready or not. Look elsewhere for a plumber.