- Country: USA
- State: Alaska
- City: Anchorage
- Address: 1300 Winners Cir, Anchorage, AK 99518, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Good service, very professional and very reasonably priced. Called on off hours and asked them to call next morning - which they did. Was able to set up an appointment and got the work done promptly. Will be using again! Thanks guys!
I was able to schedule an appointment the day prior, although it can be frustrating when you can only schedule a 4 hour block. I do understand the reasoning and it seems to be and industry standard. To my luck, I was called 30 minutes prior to the tech showing up and I was the first on his schedule. Gene was very polite, thorough, and very knowledgeable in plumbing and heating. His ability to utilize the apprentice he had brought with him, made doing this work very quick. The cost was as expected and fair. I will be calling Mt. Mechanical for my next plumbing and heating repairs. Although I can only speak for the one tech, I would highly recommend these guys. Thank you
Called in Sept. because we had no heat or hot water. They did installation in the house we bought. Was told very busy time and she'd put us on the waiting list. Understandable. But by Friday we still had not gotten any call, even after me calling every day for 3 days to check status of when they might get to us. I ended up calling around over the weekend and most places didn't carry parts for system Mt. Mechanical installed. I finally got it repaired by another company, and had to pay weekend extra hourly fees, plus extra for difficult part they had to find. Never did get a call back from Mt.Mechanical! Very poor customer service. Wish they would have just initially said that it wouldn't be until next week instead of leading us on that they would get to us by Friday. Very disappointing and won't recommend to anyone.
Have been using them for 10 years, always prompt, always organized, always professional. Have done furnace servicing, installation of new hardware and installation of upgraded equipment. I find their prices have been competitive and keep using them because of their reliability and knowledge of how to explain problem situations in a way that is understandable to a home owner and with a range of options.
I recommend to anyone. Super professional and knowledgeable. Came over the same day that the hot water heater went out and replaced it quickly.
