- Country: USA
- State: Pennsylvania
- City: King Of Prussia
- Address: 290 Hansen Access Rd, King of Prussia, PA 19406, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
The service guy was great. The price given upfront (through chat) was not very transparent and it ended up more expensive than I anticipated. I would recommend the company. Just ask for a formal quote upfront probably...
My Mitsubishi mini-split system stopped working a week ago. A Sila rep came to my home to assess the situation. He looked at the condenser, told me I needed a new "board". He said it would take about 10 days to get the part and the cost of the board and install would be $2200.00 The next day a service provider from a small company took a look at the unit and also told me that I needed a new board. He was able to have it overnight mailed to him, and the cost for the board and install would be $740.00 He was also kind enough to tell me that the surge protector was installed on the outside unit and he would supply a higher quality surge protector and move it inside to the circuit breaker.
John and Frank came out to assess my very old unit at our new home. They were both knowledgeable and truthful about what we have and what is coming our way by means of replacement. I will Be using them in the future and recommend this company for their honesty, low pricing and efficient work.
Woke up this AM to no AC. Called Sila because we have a service contract there. I was not sure if this would get fixed today because I knew the compressor needed a new motor. When they called me back they indicated a motor replacement might not happen until Monday. How fortunate we were that they sent Ronald Cook. He confirmed the motor problem then quickly ran to the supply store just before they closed to get a new one. Thanks to Ronald’s superior customer service first work ethic we are cool again and Ronald is one awesome young man!!!
The outside temp was 100. The serviceman was friendly and professional. He changed filters and cleaned the outside units. However he had to return to check the freon which was adequate but needed some in the upstairs unit. Later we saw that the ceiling air filter needed to be readjusted for max coolness. Everything is working properly now!
