Park Mechanical, Inc

Their dedicated to the community caught my attention, and their great service and employees won my business. They were collecting food for local food banks and offering tune ups. I was impressed that they would choose to give back to the community through their business. Eventually our system needed replacement (it was several decades old), and they were great. They really wanted us to have the best system for our house. They didn't try to pressure us into more than we needed, and they made sure we fully understood everything before we made a decision. When it came time for all the work, they made sure there was a minimal impact on the house. They took the time to cover and protect everything before they started and were careful to remove every trace. Everything is inspected by a third party to ensure quality work, and code compliance. Highly recommend for just a tune up or a full system upgrade!

The tech,I’ve Justin, was very qualified and efficient. He was also very easy to talk to based on what he told me about Park mechanical (also their parent company up in Reading area) was very reassuring for who I want to use in the future! Their values (that he had on his right shoulder-patch) showed that they would be good (and honest) contractors. I got a spring AC inspection of17 items in 11 categories that concluded I did not have to do anything now, but will have to re-evaluate my system next year when EPA outlaws sale of any new R22 a/c fluid. And these companies do all this during the food bank drive for 5 cans of food donation! Quite a bargain!

Bought new air condition / heater with one year service agreement. 5 months later received letter they would no longer service our area for the maintenance agreement. Two weeks later (today) nothing works. At the time of purchase, they told my husband this was the best unit on the market and same with thermostat. We now have to call other companies to come out to repair because Park Mechanical is "too busy". Highly do not recommend.

After spending over $30k for a complete new system that was recommended by Park Mechanical less then 2 years ago, we had our first breakdown of a component going out (no AC). The service has always fairly good for basic annual maintenance. Technicians were professional and courteous. During this last fix it visit, I had to pay full price for the breakdown plus the service fee. Then I was exposed to their annual fee program, so I could get discounts off services and parts. I believe it was mentioned a few times. I would think a brand new unit of recommendation and spending $30k would at least have 5-7 years of good service. My old unit was 12 years old before it started having issues... Then I was told I needed 2-3 "extra components" over $1k that would help prevent the issue I just had... Just not made like there used to... It's like buying a brand new car and saying if you add these accessories the car will start every-time...

Our Air conditioner was not operating during the 105 - 106 degree heat. My husband is a senior in poor health, so the heat was a problem. We contacted Park, and I must say they were quick to respond and schedule us for the next day. The tech was polite, and determined that Freon was needed, however he did not have freon of any kind on his truck. but he indicated they had it in the shop and he would call and come back the next day with the Freon. We never heard from Park again. The rate quoted for the freon was very high, and the service call was also high. We have had to contact another HVAC contractor who has the needed freon and charges less for the service call. I don't understand why an air conditioning repair company doesn't have freon on their truck - isn't that one of the required items for cooling? At this point we are out $129 and our AC is not working. I would AVOID Park Mechanical.