Lancaster Plumbing, Heating, Cooling & Electrical

My air conditioning stopped working, and they sent out an experienced, knowledgeable technician (Andrew) to my house the same day. He was kind, professional, and provided a lot of information on what was going on with my a/c problem. I really appreciated it! The customer service representative (Maureen) that took my initial call was extremely friendly and caring. I really enjoyed talking to her. The coordinator/scheduler (Cory) was very responsive and friendly in getting my technician scheduled. Great experience from start to finish :)!!!

I like that you got me in to get my sink fixed in a timely manner. I also appreciate the text messages that you sent me that he’s on his way even though you said 12 to 4 he would be here I appreciated that very much. The gentleman was very nice and very considerate and had a pleasant attitude.

Had an unexpected plumbing emergency that I couldn't figure out myself so I just shut off all the water in the house. Called Lancaster Plumbing and explained my situation They had a Tech at our door in an hour. Quick easy fix by Steve and our water was flowing again. And our dog made a new friend! Highly recommend you call them when you need a plumber. 5 star rating for our experience.

I was most pleased with my experience with Lancaster Plumbing and Heating in their approach to giving me options to correct some HVAC issues in a home I just purchased. The technician, Andrew, was most thorough in his evaluation and consultation with the home office. I have good experiences in the past at both my home and business with Lancaster Plumbing and Heating and recommend this company without reservation.

Early evening my sewer line decided to act up. Panic. I was referred to Lancaster. I’m so glad! Within minutes of leaving a message on the after hours Rachael called me back. Some companies offer customer service; she epitomized excellent passionate customer EXPERIENCE. She answered my questions, scheduled a service tech, explained what to expect and what it may initially cost. She calmed my “panic.” Within minutes of hanging up I was texted both a confirmation and a reminder of my service call! Excellent! I received a telephone call alerting me that my tech was deployed and would around 20-26 minutes. Instead he was there in less than 15! Again, excellent. Tom C. was extremely professional, handed me his card, explaining everything down to the cost. He was patient with my questions and had me fixed up promptly. He cleaned up everything as if he hadn’t been there and gave me a thorough, realistic assessment of the situation, making long and short term suggestions but in no way pressured me to spend money I don’t have on things I don’t eminently need. Without a doubt I will not only use Lancaster Plumbing again in the future, I will refer them gladly!