EH Gochnauer & Sons, Inc.

Excellent experience with e.h. Gochnauer. The service tech Zach answered questions for us and did a fantastic job. A very pleasant and knowledgeable man. I highly recommend this company. Smiles.

I had them come and replace a worn out concrete sink. The thing was huge and heavy. Ed P. came and busted it up easily, hauled it away, and quickly installed my new sink. Excellent workmanship and service! Would highly recommend.

We have been a month long issue with this company. It started out with us having to replace a water heater. Ok great. went in without a problem. a leak was discovered. was told we will be back in a week. Ok great. come back in a week. Well we can fix the leak but the line will blow out so all your plumbing under the house needs replaced. really? ok. your the professionals we should do what's best. be back in a week for 3 days, Monday, Tuesday, Wednesday. Oh and there is still a leak. Ok. Shows up Monday to start repairs on time. Fantastic! By lunchtime he his pulled from our house to go work on a sewer. Be back tomorrow. Oh and there is still a leak. what!? actually I discovered that on my own. mind you we pay for water! Tuesday comes. no one shows up. We have to call to find out he is out sick with the stomach bug. We couldn't even get a courtesy call from ANYBODY! We had to call. Says he will be there Wednesday. The morning comes. I have my mom come and wait because we have an appointment that can't be missed. he never shows and was never scheduled to come back. We have to speak to supervisors and managers to even get him to be able to come out that day. did I mention we still had a leak???? so he finally comes does some work and says he will be there Friday. Well Friday comes......So I sit here Monday waiting to get the rest of my plumbing done. Oh yeah we had to call to see what was going on because he never showed. We were never made aware that he won't be here until between 12-2. We had to call the company to get that little nugget of info. This is our first experience with this company and probably our last. As a consumer we are left feeling that our business isn't important and neither is our time. Communication is terrible and customer service is lacking.

We had Gochanuer & Sons come out to help us with some plumbing problems in our new home. Bill, the service tech, was just outstanding. He really took the time to explain what was going and he found great solutions to the problems. I also really appreciated how warm and friendly he was. I will definitely be requesting Bill from Gochnauer in the future if we ever have more plumbing needs.

These scam artists told me that I needed parts for my furnace that were no longer available because the furnace was old, and that I needed to put in a new furnace. I checked around and found out that this was a lie - the parts were readily available. I was going to file a complaint with the BBB, but when I looked at the receipt they had written something different from what they had told me, they obviously didn't want to put their lies in writing. So if you're fool enough to hire these jerks, make sure you insist that whatever they tell you, they put it in writing. Better yet, go somewhere else and save thousands of dollars.