UGI Heating, Cooling & Plumbing

Phenomenal customer service from the repair call center through every technician that’s been here over the last 16 years since we built our home. I invest in a maintenance program with UGI and get service call priority and coverage for most repairs as my system ages. More importantly, the technicians finish their work and then take as much time as needed to explain every to me. I can trust their recommendations and repairs which is key for me. All the technicians have been very professional, knowledgeable and timely. Frankly, I wouldn’t go anywhere else.

It's pretty much impossible to get what you need from these people. First after signing up for heating, they are sending me air conditioning quotes, and then cleaning quotes that they might be able to sneak me in. I haven't even described what I want done and they are rattling pricing like a con-man at an auction. Definitely will not trust them with a unit that can blow up, I'd barely trust them with a pet cockroach.....

Had UGI do AC checkup. Thorough inspection made at reasonable price. I also have Service contract with them

Excellent customer service!!! We noticed our hot water heater leaking on Saturday morning. I called UGI at the local Reading phone number at 10:00 am. They had someone at our house within 15 minutes! The technician came to see what was going on and confirmed that we did need a new heater. He called in and scheduled a Comfort Consultant to come to our house and give us an estimate. The consultant arrived within 30 minutes! He told us what all we would need and we agreed with everything. He called in and got another technician to bring out the new hot water heater, which arrived within an hour! So from the time we called at 10:00 am, we had all the work completed and a new hot water heater up and running by 2:30 pm! Everyone was very friendly, quick and professional and we highly recommend this UGI location! As a side note, I did call the 877-UGI-HVAC first and the gentleman I spoke to was absolutely no help and was rude. So I looked online and found the local Reading number and called them, which I'm so glad I did otherwise we still would be with no hot water and possibly a flooded basement. Kim C. Reading, PA

Technician was on time and communicated well during the visit and when completed. Made accurate and friendly recommendations with no hard sales tactics that I could understand. I would highly recommend UGI HVAC as a honest and professional company to use.