Benjamin Franklin Plumbing

I will say that the man I spoke to yesterday, Mike, had exceptional consumer service skills and was abundantly helpful. However.... We called about a broken garbage disposal and were set up with a technician to come out the next evening. I specifically stated that my husband and I both work full time and would not be home until 4:30 or after. Someone arrived at our home at 3:30pm. I called to reschedule for the following night, they set me up for an appointment at 5pm. After waiting for over an hour we finally called, only to be told that the technician was at a home doing and service AND had an additional service scheduled ahead of us. We had no intentions of sitting home, waiting until 8pm or after to have our sink fixed, especially when told that we would be serviced at 5. We do recognize that the company sometimes does “ flexible time” frames for services, but there was no talk of this when rescheduling for tonight. It was our understanding that our service would begin at 5.

Ben Franklin Plumbing is awesome! They are indeed always punctual as in their name, and the window of time they give you for arrival is very short and easy to plan around. Brennan came over today to help us with a couple issues (thanks, Brennan!) and we are very happy with this work. He is very thorough in explaining what the issue was and tips on how to prevent future trouble, and he is also very clean! Either he does a top-notch job cleaning up after himself or is careful not to make a mess in the first place. It's very appreciated. Also, to some this may be a small thing but I took notice that after handling our toilet he washed his hands before sitting at our kitchen table. Many don't think about stuff like that, but I found it to be very respectful. Thanks so much to everyone at Ben Franklin for always being awesome! We've been customers for several years and will continue to be so for years to come.

I called Benjamin Franklin to replace a leaking water heater. Matthew was my technician and he arrived within the timeframe I was told. He was friendly, professional and his quality of work was outstanding. I highly recommend Benjamin Franklin Plumbing and will be a return customer for sure.

The techs have all been nice, and as a business owner I agree everyone needs to make money. But for a company to charge me $160 to plunge my sink with my own plunger, on top of service call (which I understand)...is complete financial abuse. I will find another company. We are not poor, but we are also not stupid.

Best Company I have ever worked for or dealt with! Thanks Guys!