George Morlan Plumbing Supply

So this review should have been the last 5 visits to George Morlan plumbing, the attitude and customer service are atrocious. George Morlan used to be reliable but anymore they are too busy to help. I went in today because my sink push stopper had a bad gasket and I figured that I'd have to replace the entire plunger piece and it would cost me but it would be a simple part to screw in rather than call a plumber, but both the person who helped me at the desk and the manager told me that this part did not look familiar and that there were simply too many parts like to it and to find it would be like finding a needle in a haystack. My only solution was to replace the entire fitting and that would mean calling a plumber (for me). So, I went to A-Boy plumbing and initially the guy who helped me said that this part did not look familiar but that he'd ask his manager. She came over, asked 2 questions and walked over to a display. She thought that it might be a brand called Mountain. Sure enough, it was an exact match. Better yet all I really needed was a gasket and she happened to have one. $2...and from the time I entered A-Boy to walking out with my new part 5-6 minutes. Save yourself the grief of dealing with George Morlan and just go somewhere that actually wants to help. Ironically, the original part was purchased at George Morlan 7 years ago.

Every time I've come in here, the staff have gone over the top in providing amazing and friendly service to help me figure out what I need to do & the best parts to do it with. I can't believe I ever went anywhere else. You're a fool to not go here first.

I went in looking for a part. Did not have the old one with me but Lilly knew how to ask the right questions and she narrowed it down to where she could ask another person if they had one. Scott had the answer. I walked out with my new part. The part did not fix the problem but at least now I know the trouble is in the cold water supply. No idea how to fix that.. ugh.

The plumber, Cody, was super efficient. As a retired engineer and home builder, it was evident Cody really knew his job. Cleaned up the whole area after he was finished and it wasn’t even his mess! Highly recommended!

5 stars for "Clarify" Clara. She is a star in company with a horrible reputation for customer service. I am not a plumber, but I am a pretty good DIY and have tackled lots of remodel, gardening, auto repairs on my own over the years. Plumbing is intimidating and going to George Morlan is not something I look forward to, but have done several times over the years to buy fixtures and components. When I need to go to George Morlan, I mentally prepare myself to have a Long wait time, be ignored, eventually be helped to only have the staff take multiple phone calls and be distracted by other projects they are working on. Clara helped me with my order, clarified everything multiple times and explained 3-4 week lead times. Right now I am giving her a 5 star rating, I will come back later and rate George Morlan the company once i get all of the fixtures and components I ordered in 3-4 weeks.