A-Reaction Rooter Corporation

We decided to call up A-reaction rooter based on all of the great reviews to check out some issues with our new house. I had 3 items that were looked at, which took one guy a total two hours. First was a bathroom tub drain that was draining slower than others in the house. This took about 30 minutes (including setup and clean up), and this drain is now in acceptable condition. Next we went outside to inspect a rain/gutter drain pipe that wasn't flowing. After about an hour, we got it cleared enough (using a power auger to remove some roots) to at least have some water flow. This was also acceptable (knowing I'll have future work I'll have to do regarding the roots). My only problem came with the third item that was looked at. It was another outdoor gutter drain pipe that drained slowly (but did drain). In total, around 20 minutes were spent on this line item, where his auger (a long metal cable rod that get's sent into the pipe) got stuck on some roots just a few minutes in. During his retrieval attempts, he was pulling on his auger line, and the underground pipes broke and were pulled to the surface. In all, roughly 5 feet worth of pipe was broken (and dug up) before we successfully retrieved the auger tip. No further work was done to (yard dug up, and my gutter doesn't have a place to drain now). It may sound like I am angry about the broken pipes - this is not true. I have no problems accepting that there are problems with my pipes and that I'll need additional work done to remove the root problem. The real problem lies in the billing. This third item was included in my "work performed" section. When I am effectively being charged $160 per hour, it feels wrong to be charged for this line item when my situation is now worse off than I was before I called A-Reaction. If this had taken him an hour or two, I would be more sympathetic to being charged, but this item only accounted for maybe 10 minutes (plus 10 minutes to pull it out, which I helped with I might add). In conclusion, A-reaction did 2/3 of my tasks successfully, so I can round 3/5 stars. Considering the higher cost ($160/hr), I would probably try another company next time.

He came out and spent a long time making COMPLETELY sure my clog was clear. He wasn't settling for it just seeming to be right but tested and retested to be sure. Amazing service - highly recommended.

We have used A-Reaction Rooter a handful of times over the past 5-6 years. They are quick to come out, professional and offer friendly service. We have used them for various issues that range from helping pull a toy fish out of the toilet to fixing our garbage disposal. The prices are fair and reasonable. We have been very pleased with A-Reaction and recommend them highly!

The owner/operator, Terry, came out the same afternoon we called. We had a complicated drainage issue that he was able to figure out quickly, and then fix. The cost of the procedure was very reasonable. We are very happy we chose A-Reaction. Larry

I am happy to recommend A Reaction Rooter to you all. I had a clog that was backing up half the plumbing in my house so it was an emergency. Terry came out that morning and cleared it. The clean-out was in a tight and tricky location but he was able to do the job. His attitude is professional and his price is reasonable. He also gave advise as to keeping the drains clear and the cause of the clog.