Mr. Rooter Plumbing of Salem

A week ago we called on Mr. Rooter due to our gas water heater had quit working. Within the same day service men were at our door and into our attic pinpointing our problem. Sean Bryan and Matt Cooper sized up the project and began making phone calls to find out where to get a similar product. Fortunately they found a 40 gal unit but the dimensions had changed. They began to see a way around this and were ready to begin first thing the next morning. From the get go these men worked as a team. Their professional manner gave us great confidence that we had picked the right company for the job. They were respectful and careful in removing the old unit and in bringing in the new. They worked quickly and made a difficult job look easy. We were also impressed with how personable they were and how helpful they were at explaining the warranty and operating instructions. Finally, we were pleased that the price that was quoted to us was the price we paid. Mr. Rooter's flat rate policy is hands above the competition. If the need arises in the future I would not hesitate to call on them again.

I have been greatly impressed with these gentlemen. My wife and I are going through a lot of residential updates and I don’t know anything about plumbing. So they’ve been to about a dozen service calls. Each time was great. Knowledge professional great service.

I was very impressed with this company. From the first phone call to the time the technician left my home, everything was first rate and professional. I was having a problem with my water heater and Jeramey (the technician) fixed it in a matter of minutes for FREE. if Jeramey is representative of the rest of this company, they have earned my loyalty and admiration. I would highly recommend this company.

Chris and Peter have done work for our water system before. They are very professional and help us understand the issues necessary for us to provide safe water for our homeowners. They work quickly and are very competent. We get the necessary receipts quickly for our records. These are the "go-to" guys for plumbing needs. I highly recommend them for any plumbing needs you may have.

The company is good at unclogging drains but anything else, in my experience, they have limited knowledge and resources. I found that they are expensive and they love to to say "we'll send a technician out for a free evaluation." The free price will eventually cost you.