True Plumbing, Inc

We had a couple different plumbing companies come to our house, and although the guy from True Plumbing was very nice, he was extremely unknowledgeable when it came to plumbing codes and slab leaks. Basically, he told us they would need to take out an entire counter in order to do the work, which was entirely unnecessary. Then, he failed to notice three items that were not code-compliant. He said he saw nothing wrong with what the contractors who flipped our home had previously done, which I knew was not right because the city inspector had already told us these things were not code-compliant. He also wanted to tear open a wall in our garage, which no one had to do when we went with the other plumbing company. He also quoted us $500 more than the other company, and I hope it wasn’t because I’m a woman and I was by myself when receiving the quote. The reason I gave them two stars is because the plumber was at least quite friendly. Oh, and the plumber also told us there was no way we were going to be able to re-use our laminate flooring in our kitchen, and we totally were with no problem. He took 24 hours to get us our quote, where the other plumbers did their quote on the spot and provided very knowledgeable and quick service. Furthermore, instead of reaching out to me personally by calling, they had to justify what they did on-line to Google and Yelp. Their logic was very flawed, and instead of taking the feedback, they had to react with a very faulty argument that all of these verbal statements weren't in their quote, so everything they got wrong must be false. I actually even left some stuff out about requests on the quote that were never meant.

We’ve had True Plumbing out twice now. First visit, they replaced our water heater. On the second visit, they rerouted a hot water pipe around a slab leak. They are very punctual and professional. They provided estimates in both cases, and came in at or under both times. If you’re looking for a reliable, trustworthy plumber, these are the guys for you.

So Tony from True Plumbing literally left my house minutes ago but I was so impressed I had to get on Yelp to review. We had a water issue with a cracked elbow joint that was in a pretty tough spot in the ceiling of our garage leading up to an upstairs sink and vanity. I initially called my home warranty company who sent out a plumber who really had no idea how to get at the problem. He actually suggested that we'd have to remove an entire bathroom vanity. I told him I'd get back to him. He really didn't have the knowledge or desire to do the work. After seeing great reviews of True on my Nextdoor app I made an appt with them. Tony was here right on time and after assessing the situation decided what to do. He left to get some parts he didn't have and with some back and forth up and down the stairs to put it all back together he finished the job. Very nice guy, great company that I would call again in an instant.

So happy with the job done! After doing some research I chose True Plumbing and do not regret it! The plumber that came out was fast and professional. Very happy with the job!

The company does thorough and professional service, without gimmicks like perfume or white gloves. Tony was able to get the job done right the first time, and found less expensive ways to correct the problems.