Home Services at The Home Depot

One star is generous for this rugged store. We ordered carpet through Home Depot on July 4 for a 5 day install deal. Instead, they said they could install it on the 26 at the earliest!!!! When they came to install it (finally!) it was the wrong carpet! I mean, it was nothing close. Then asked us to keep the wrong carpet, which we did not want to do, because it didn't match anything in our house! We then had to wait another 2 weeks with our house torn up. We had no carpet and tacks all over the floor. My daughter stepped on one of the tacks and it got her toe infected and had to get a tetanus shot. It was not a safe living environment. Finally, after 2 weeks of disarray, they came to install our carpet. It was supposed to be a 2 day install. The bottom level was all ready to go with padding and everything, but the upstairs just had one bedroom to be cleared (which i was on my way to do so). Instead of using common sense and finishing the bottom floor while I took 5 minutes to clear the top floor, they decided to leave saying that we were not ready (though we had been waiting for a month, smh). We called their company to be in touch with the rudest, most arrogant manager raging about our inadequacy and saying that they could come back in another two weeks. He also mentioned that he had seen pictures of the bedroom that was not done. Fed up, we went back to Home Depot to get our measurements, so we could go to a different store. The lady (shoutout to you Sheri) we talked to refused to give us the measurements that we paid for in claims that it was their property. She pulled up pictures of MY daughter's bedroom that was not done. The middle-aged, rugged looking men took pictures of my 17 year old daughter's bedroom and were sending them around... something is definitely not right about that. Not only did they take pictures of her bedroom, but Sheri threatened me saying that she would post the pictures of my daughter's bedroom online. They are now charging us a $1000 restocking fee if we do not get our carpet done with them and rescheduled us two weeks later while the men took the day off. This company does not understand what customer service is or what it should look like. I have never EVER had a such a terrible experience in my life. I hope no one else makes the same mistake. So, if you are ever tempted to buy carpet from Home Depot, DONT. FYI: I will be posting this every day until I receive some form of compensation/resolution.

The staff in the store was great but the companies they contract with for carpet installation are a nightmare