Sal's Heating & Cooling

My experience with Sales was very good, and I would definitely utilize their services again in the future. I had been hearing about them on the radio (FM 95.5 The Fish in Cleveland) and when my A/C stopped cooling my home, they were the first company I thought to call. First, I called on a Friday evening about 6:30pm to see if someone could come check it out, expecting an appointment the following week since it was later in the day. They said since it was outside of business hours they would send someone on Monday. This was fine with me since it wasn’t an emergency. To my surprise, I received a call back about an hour later asking if I was available for them to come out that night! That was great! So Joe came out that night, did his inspection and advised that they would not be able to repair the unit because of problem, the units age, and etc. and provided me with an estimate for a replacement. Next, when my insurance company requested that I have Sal’s complete a verification form, I emailed it over to Sal’s, and Sal himself made sure the form was completed promptly (by Rich) and returned to me so that my insurance company would authorize payment under my Equipment Breakdown coverage. Next, when I called Sal’s on Wednesday to schedule the replacement, they were able to schedule me for the following Monday, much sooner than I expected. Finally, when the technicians came out that Monday, they called when they were on their way, and were friendly and courteous when they arrived. They put down clothes as to not track dirt onto my carpet. They completed the job quickly and walked me around to the unit outside and to the unit at the furnace to show what they had done and answer questions. Everything with my new unit has worked out well thus far, and I couldn’t be happier with the service I received from Sal’s.

We had our air conditioner replaced by Sal's. They were quick to come out and quote us. The installation went smooth. Our technicians were very friendly, knowledgeable and respectful of our property. Their prices were also reasonable compared to other companies.

Anytime you have to have work done in your home you are completely vulnerable to the company selected. The technician who came out (Demitri) was incredible. I was immediately put at ease knowing he knew exactly what needed to be done! What an asset this young man is to this company ... I would rate this visit as a 10 out of 10 without hesitation!

Last September we converted our furnace over to gas and replaced our air conditioner as well. We feel we received the best value for our money in equipment and service. Sal's Heating and Cooling technicians have all been very professional and experienced. They put the customer first and exceeded our expectations with the installation and service agreement. I have and will continue to recommend Sal's Heating and Cooling to family and friends. Dan M

Sal's heating & cooling techs provided exceptional service to my air cooling system as usual. The primary tech brought along an individual that was in training. Both techs were courteous and appeared to be very knowledgeable regarding the condition of my cooling unit. They required the use of my water hose to clean the unit and returned everything to its appropriate place. They processed everything in a timely fashion. They advised me that due to the age of my unit and the lower level of freon within my system that I may have a leak; I may want to consider purchasing a new unit within the future. They took the time to provide me with optional quotes so that I could determine what the cost of a future new cooling unit would look like.