Home Services at The Home Depot

Worst service!! I paid to have my screen doors measured this past Saturday & no one ever called to set up my appointment. I called the store this morning & after being left on hold repeatedly I was told someone would contact me shortly. Needless to say I never got a call. I stopped in after work to cancel the order & the rep working the customer service stand didn't know how to cancel the order & didn't ask for direction from anyone. I was in line waiting for almost 30 minutes while she fumbled around juggling customers. I had just worked a 12 hour shift & couldn't just stand there all night while these employees make half an effort to figure things out. Now I have to make another trip there to get my refund. This whole experience has been ridiculous!!