Passanisi Services

Clean and check on my furnace last year went really well. Just requested the equivalent on my AC unit, and all hell broke loose on the hottest days this summer . . leaving my 90 year old mother and me with 89 degree temps in the house from Friday afternoon till Monday evening. Original tech not available for me to ask questions; replacement tech, who eventually said he wasn't coming to the house, said to let him know what I found out about the unit from the installing company . . yet when I did that and tried to tease him about something he said, he became abrasive and insulting. Told me they'll decline future service. Really? Based on him and his lack of professionalism, this would be the last company I'd call in the future.

Gentlemen they sent out was very knowledable and quickly diagnosed why my furnace had gone out, became rude and belligerent when I located the 300$ part he wanted to install for 50$ and stated they couldn’t install it for warranty purposes which I can understand, so after paying for his diagnostic he asked if I was going to attempt the repair I said I may do some research on it told me “We’ll why don’t you just fix the damn thing yourself!?”. When your making 135$ just to diagnose a quick problem it’s not the customers fault if you don’t offer reasonable pricing on parts and labor to repair and being rude is unnecessary and unprofessional. Will not use again.

Sump pump take out the water out from the pit to the sewer. Problem started Thursday June 1, 2017; the water that was to go to sewer was circulating back to the ground then back to the pit. Tom stated that he's going to find the problem and he'll check the entire system and clear the drainage system. Work was done yesterday till now the water keep circulating. The water continue to run and problem not fixed and he refuse to take responsibility to fix what I already paid him to do; locate the problem and fix it. He wanted more money. DON'T WASTE YOUR MONEY AND TIME WITH THIS COMPANY. I will have someone follow up with this company (Passanisi Plumbing & Sewer Cleaning Services) for their unethical business operations.

Tom and his helper,just put in a water heater.They were professional and explained the functions of the heater and the labor & parts warranties.Would recommend them to friends and family.

Great Service ????