Fitzwell Plumbing Co.

They came out the same day even though it was later in the evening. I called other companies plus ones that said that they were 24 hours but they could not come to the next day or the next. They actually mean 24 hours. We had Bryon Riffel and his son and they made a good team. I would recommend them.

Before I get started, I want to explain the rationale behind my five-star rating. A lot of people say "nothing is ever perfect, there's always room for improvement," and while that is true, it's pointless to apply that idea to rating or reviewing anything. For me, a five-star rating means that no significant, meaningful improvements could have been made to the end result or the experience throughout. Now, as for what I'm writing this review about: Fitzwell Plumbing recently replaced my entire bath tub, diverter piping and all. We undertook this project after discovering that my current shower and bath piping was very slowly leaking into my living room ceiling. This had caused some very minor mold build-up on one of the 2x4s present in that section of wall, along with damage and mold along the grout lines. Wanting this problem fully resolved, and not just a band-aid solution, I elected to tear everything out and get it all rebuilt the right way, so that way I would have a bath tub and piping that would last throughout my ownership of this home, and throughout the next owner's as well, without issue. The work itself started on a Tuesday and, by Thursday morning, we once again had a fully functional shower. Most of the demolition was handled by Ben on the first day, one of the best individuals I have ever had the pleasure of working with in any capacity. The entire team worked together on the second day when it came time to get the bathtub installed, and it was once again Ben who took care of patching the walls. After letting the joint compound dry overnight, Ben returned Thursday morning to do some sanding and properly feather the walls. Throughout the entire process, the whole team was focused, polite, and put up with my endless questions about the process. As a young homeowner, that counted for A LOT with me. Needless to say, when the initial bulk of the work was done, I was not surprised to find myself extremely pleased with the new tub and surround. Fitzwell Plumbing, it should be noted, took care of everything involved in this process except the painting. So, if you look at the below pictures and notice some of the imperfections in my imperfect paintwork, those belong to me and not their team. In fact, it was after an initial coat was applied on Thursday evening that I discovered the walls were still somewhat rough and uneven after the feathering. Bryon very conveniently showed up an hour or so after that initial coat was applied just to check on things and answer my last, lingering questions. He saw the walls were still kind of rough and let me know that Ben would come out Friday to address that, along with anything else I might notice, and he would work with me all day if necessary until I was entirely satisfied. Once again, I appreciated this more than I could say. As promised, Ben returned Friday morning and, between stretches where he had to wait for new joint compound to dry, spent a couple more hours smoothing everything out. It has been just shy of two weeks now since the work was complete, giving everything time to settle and any issues with the work to reveal themselves. However, I am thrilled to report that, as of this writing, everything is functioning perfectly and looking great. Despite daily checks, I haven't been able to find any indication of slowly leaking pipes, and drywall was dramatically improved by Ben's return visit on Friday. Overall, Fitzwell Plumbing provided not just excellent products, exceptional work, and excellent post-job customer care, but also the recommendations (and explanations!) vital to a somewhat-new homeowner like myself. If you're looking for a team you can genuinely trust to be honest with you, and to have a real sense of ownership for any work they're performing in your home, all for a very fair price? Look no further than Fitzwell Plumbing. I couldn't recommend them more highly if I tried!

Had a sump pump emergency. Fitzwell came out immediately and handled the issue. They were very friendly and answered all the questions I had about what I could do to never experience this type of issue again. It was refreshing to be treated respectfully even though my knowledge in this area is limited. It is evident this business takes pride in their work.

Fitzwell Plumbing Co. responded fast to my plumbing emergency and saved the day! Professionals with excellent care and compassion, explaining what caused the problem, and so very patiently answering all my questions. Thank you so much!

This company is the definition of excellence. Done right, done on time, and done with confidence. Men who respect their trade, and their customers. 10/10